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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Klaviyo & Google Partner on AI-Driven Customer Experience
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Feature
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What Is a Customer Data Platform (CDP)? A 2026 Comprehensive Guide
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News Analysis
Microsoft AI CEO Mustafa Suleyman headshot.
Microsoft AI CEO Says Marketing Will Be Automated in 18 Months
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Red Uncle Giuseppe’s Marketplace tote filled with prepared foods, including pasta salad, wraps, olives, balsamic glaze, fresh fruit and a tray of rigatoni topped with grated cheese.
Net Promoter Score Isn’t a Growth Strategy — It’s a Comfort Metric
pile of spiked receipts
Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool
The Man at the Wheel statue, also known as the Gloucester Fisherman’s Memorial, stands on a granite pedestal overlooking the harbor in Gloucester, Massachusetts, with an American flag flying nearby.
Real-Time Customer Signals Demand Real-Time Steering
Minimalist image of a vintage beige tabletop radio with analog dials and AM/FM tuner, set against a soft green background, evoking classic broadcast-era audio advertising.
From Awareness to Orchestration: Rethinking Audio in the Martech Stack
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Figma Make Adds Custom Model Context Protocol & 6 New Connectors
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Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service
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Articles Tagged "Social Commerce"

Editorial
Article
Digital Marketing
Why Micro-Influencers Will Dominate Amazon Prime Day 2024
Feature
Article
Customer Experience
Retail Reinvented: The Path to Consistent and Personalized Customer Experiences
Editorial
Article
Digital Marketing
5 Must-Know Social Commerce Trends for 2023
Feature
Article
Digital Marketing
Social Commerce Is Finally Here
Feature
Article
Digital Marketing
Why Marketers Should Be Thinking About YouTube Hashtag Optimization
Feature
Article
Digital Experience
What Do Businesses Need in an Ecommerce Platform Today?
Feature
Article
Social Business
Laura Geller Wagers on Blucarat for Social Commerce
Feature
Article
Customer Experience
Social Commerce App Chirpify Looks to Second Screen
Feature
Article
Customer Experience
Report: E-Commerce Marketers Must Improve Social Engagement
Feature
Article
Customer Experience
Owned it Social Platform Aims to Improve Online Shopping Revenue
Feature
Article
Customer Experience
CloudCraze Brings E-commerce to Salesforce #dreamforce
Feature
Article
Customer Experience
Ondango Receives US$500K to Scale Facebook Shopping Platform
Feature
Article
Social Business
Gotradelive Brings Its Social E-Commerce Network to US
Feature
Article
Social Business
Gotradelive Builds a Social e-Commerce Network for SMBs
Feature
Article
Mobile
Thanksgiving Online Shopping Boosts Black Friday Numbers
Feature
Article
Customer Experience
Social Commerce Focused Sociable Labs Brings In US$ 7 Million
Feature
Article
Web Experience
IBM's Smarter Commerce Offerings Integrate the Social Channels
Feature
Article
Web Experience
Examining Facebook Social Commerce Trends, Data
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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