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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Some Consumers Find Zero Benefit With AI in Customer Service
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Editorial
Three dogs sitting on grass beside their owners during an outdoor training session — a golden retriever, a white poodle mix and a brown terrier — all on leashes and looking forward.
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
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Editorial
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
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Two horses standing close together in a grassy field appear to be playfully “talking” or laughing with their mouths open, showcasing expressive faces and messy manes.
Your Boss Needs a New CX ROI Language: The Customer Asset Model
NiCE Software team members pose together at their booth during Salesforce Dreamforce, featuring branding for the NiCE + Cognigy partnership and event sponsor signage in the background.
NiCE Launches AI Ops Center for Enterprise CX Reliability
Two animated robots, one blue with a white star on its chest and one red with a flat round head, sit across a white table as if in conversation against a neutral background.
From Static to Smart: Why AI Is the Next Frontier in CMS
Genesys CEO Tony Bates on stage at his company's conference in Nashville in September 2025.
Genesys & Scaled Cognition Partner on Agentic AI for CX
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The CMO’s 2026 Roadmap: How to Turn LLM Visibility Into GTM Strategy
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Chief Customer Officer Challenges: From 'Mean Girls' Politics to Real CX Power
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Articles Tagged "Social Commerce"

Editorial
Article
Digital Marketing
Why Micro-Influencers Will Dominate Amazon Prime Day 2024
Feature
Article
Customer Experience
Retail Reinvented: The Path to Consistent and Personalized Customer Experiences
Editorial
Article
Digital Marketing
5 Must-Know Social Commerce Trends for 2023
Feature
Article
Digital Marketing
Social Commerce Is Finally Here
Feature
Article
Digital Marketing
Why Marketers Should Be Thinking About YouTube Hashtag Optimization
Feature
Article
Digital Experience
What Do Businesses Need in an Ecommerce Platform Today?
Feature
Article
Social Business
Laura Geller Wagers on Blucarat for Social Commerce
Feature
Article
Customer Experience
Social Commerce App Chirpify Looks to Second Screen
Feature
Article
Customer Experience
Report: E-Commerce Marketers Must Improve Social Engagement
Feature
Article
Customer Experience
Owned it Social Platform Aims to Improve Online Shopping Revenue
Feature
Article
Customer Experience
CloudCraze Brings E-commerce to Salesforce #dreamforce
Feature
Article
Customer Experience
Ondango Receives US$500K to Scale Facebook Shopping Platform
Feature
Article
Social Business
Gotradelive Brings Its Social E-Commerce Network to US
Feature
Article
Social Business
Gotradelive Builds a Social e-Commerce Network for SMBs
Feature
Article
Mobile
Thanksgiving Online Shopping Boosts Black Friday Numbers
Feature
Article
Customer Experience
Social Commerce Focused Sociable Labs Brings In US$ 7 Million
Feature
Article
Web Experience
IBM's Smarter Commerce Offerings Integrate the Social Channels
Feature
Article
Web Experience
Examining Facebook Social Commerce Trends, Data
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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