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Customer Experience
Social in 2014: The Name Doesn't Matter, What We Do With It Matters
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Customer Experience
Facebook Page Ratings Leave Unanswered Questions
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Customer Experience
The Net Promoter Score and Beyond: Measuring Customer Satisfaction
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Customer Experience
SAP Says: Link Revenue to Social Media to Show ROI #gilbane
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Customer Experience
Will Ephemeral Communications Make Delete the Default?
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Social Business
New Report: Understand Your Audience Before Using Social Media
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Customer Experience
Why Apple Needs Topsy in a $200 Million Way
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Customer Experience
BlackBerry Pivots to Social Media with BBM Channels
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Customer Experience
B2B Marketing on Twitter: Turn Listening into Social Insights, Influence
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Customer Experience
Few Customers 'Extremely Satisfied' with Omnichannel Customer Experience
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Customer Experience
How Mobile and Social Are Changing Consumer Behaviors [Infographic]
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Customer Experience
How Apps and Social Media Will Color Black Friday
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Customer Experience
Join the Shift: Think Mobile-First for Customer Engagement
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Customer Experience
Chris Brogan Shares the Secret to Digital Relationships
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Customer Experience
Xbox One Sells A Million, Microsoft Grapples with Social Media Backlash
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Customer Experience
Buy Tech Products on Launch Day at Your Own Risk
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Customer Experience
Social Media Briefs: YouTube Outage, Twitter Pulls a Plug, the Secret Lives of Pins
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Social Business
Jive Report Finds More and More Employees are Collaborating at Work
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Customer Experience
5 Major Differences Between Xbox One and PlayStation 4
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Customer Experience
Adobe Changes Pricing Structure for Marketing Campaigns
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Customer Experience
Is Your Customer Experience Ready for the Holidays? [Infographic]
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Customer Experience
The Twitter IPO: All You Need to Know
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Customer Experience
Webtrends: Impressive Results from First B2B Use of Twitter's Lead Gen Cards
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Customer Experience
Facebook Still Way Ahead of Google, Gigya Reports
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Customer Experience
Social Media Briefs: Snapchat Wins, Facebook Loses, Instagram Gains
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Customer Experience
Answer My Tweet ... Now, Customers Say
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Customer Experience
Chief Customer Experience Officers Challenged by Security, Generation Gap