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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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When AI Speaks for Us: The New Crisis of Authorship and Identity
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News
Two presenters stand on stage at the UiPath FUSION event in Tokyo, speaking in front of a large backdrop that reads “Agentic AI Meets ROI.” Both are dressed in business suits and appear engaged in discussion as they address the audience.
UiPath & Talkdesk Partner on AI-Powered CX Automation
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News
A hand holds a black Lucidworks-branded tumbler outdoors on a sunny day, with water, greenery, and white architectural features visible in the background.
Lucidworks Adds Query-Time Commerce Data to Search Platform
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Human handing car keys to robot hand.
Setting AI Initiatives up for Success in 2026
Orange thumbnail for CMO Circle with host Dom Nicastro and guest Brian Riback
The Marketing Reality Check CMOs Need: Emojis, Awareness and AI Won’t Save You
Dries Buytaert speaks onstage at DrupalCon Vienna 2025 in front of large yellow slides reading “Drupal has become one of the most AI-ready frameworks in the world,” addressing a full audience. Conference branding for Acquia, Dropsolid and Pantheon appears above the stage.
Acquia Launches AI Agents in SaaS CMS for Content Automation
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CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders
A large blue truck hangs precariously on a collapsed bridge section over a wide river, with twisted metal and a yellow tarp visible as the broken structure sinks into the water.
Inside the GenAI Divide — and Why Customer Experience Teams Are Closing It
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Choice Paralysis Is Quietly Wrecking Your Conversions
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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