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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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AI, Compliance and Customer Trust: 3 Pillars of Modern Personalization
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Editorial
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OpenAI's ChatGPT Instant Checkout: The Dawn of Conversational Commerce CX
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Editorial
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The One-Dial Illusion: Why CX Leaders Keep Crashing on ROI
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Marketing Leaders Take Note: The Dangerous Blur Between Strategy and Execution
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What’s In Store for Content Management?
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The Hidden Cost of Disconnected Customer Data — and How Journey Intelligence Fixes It
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CMO Circle: Turning 270 AI Solutions Into a Brand Statement
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Operationalizing Journey Intelligence: The Real ROI of Acting on Customer Insight
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The Real Reason CX Programs Stall: Systems Misalignment
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Articles Tagged "Twilio"

News
Article
Customer Experience
Twilio's Product Roadmap: Enhancing Customer Support and Engagement
News
Article
Customer Experience
Twilio Unveils Advanced AI Tools for Customer Engagement
News
Article
Customer Experience
Reputation Raises $150M, Twilio Partnership Boosts Cloud Contact Centers & More News
Feature
Article
Customer Experience
Twilio Announces Twilio Engage, Company's Latest Marketing Automation Platform
Feature
Article
Customer Experience
3 Customer Experience Lessons Brands Can Learn From Amazon
News
Article
Customer Experience
ZoomInfo Acquires Chorus.ai, Amperity CDP Raises $100M & More CX News
News Analysis
Article
Customer Experience
Twilio's $3.2 Billion Grab of Segment: What's Behind the Largest CDP Acquisition?
Editorial
Article
Customer Experience
Salesforce Acquires Rebel, Facebook Hires Former UK Deputy PM, More News
Editorial
Article
Digital Experience
AppDynamics Will Kick Off 2017 Tech IPO Market; Will Snap Follow?
Feature
Article
Customer Experience
News Bites: Interact Intranet, Act-On, Gleanster, Pantheon, More
Feature
Article
Jobs
Recession Relief: New Job Openings at Google, Salesforce, Atlassian, Edelman, Squiz and Facebook (18-Jan-13)
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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Inside FedEx CX: Neil Gibson on Quality, Culture and Digital-First ServiceCustomer Feedback Tools: What CX Leaders Value MostCMO Circle: Turning 270 AI Solutions Into a Brand StatementTypes of Social Media Influencers: Mega, Macro, Micro and Nano Agile vs DevOps: What's the Difference?Operationalizing Journey Intelligence: The Real ROI of Acting on Customer Insight
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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