Customer ExperienceCMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.SPONSORED BYEditorialPost-ZIRP, Why Customer Experience Is the Only Growth Metric That Still HoldsRead nowEditorialAgentic AI Is Forcing a Rethink of Customer Experience LeadershipRead nowNewsPolyAI Raises $86M Series D for Enterprise Voice AIRead nowWasn't NPS Supposed to Be All But Gone This Year?Customer Data Whispers, AI Answers: A New Playbook for 2026Outset Raises $30M Series B for AI-Native CX PlatformThe Hidden Engine of Customer Loyalty? Your Contact CenterLucidworks Adds Query-Time Commerce Data to Search PlatformSetting AI Initiatives up for Success in 2026Explore the Customer Experience Channel