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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Post-ZIRP, Why Customer Experience Is the Only Growth Metric That Still Holds
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News
Attendees gather at the Cvent exhibition booth on a busy conference show floor, with staff demonstrating the Cvent platform on large screens and signage highlighting in-person, virtual and hybrid event capabilities.
Cvent Acquires Goldcast to Automate Event-to-Video Workflows
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Editorial
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Agentic AI Is Forcing a Rethink of Customer Experience Leadership
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PolyAI Agent Studio interface showing voice AI controls, safety filters, analytics metrics such as total calls and containment rate, and tools for building enterprise conversational agents.
PolyAI Raises $86M Series D for Enterprise Voice AI
Toddler standing by an open doorway, holding the handle of a small rolling suitcase and waving, wearing a backpack, oversized sneakers, and a neck pillow as if ready to travel.
Wasn't NPS Supposed to Be All But Gone This Year?
A small brown dachshund wearing a pink shower cap sits at a table with various cosmetic bottles and a ring light, looking off to the side as if posing for a grooming or beauty video.
AI’s Biggest Problem in Digital Experience: It’s Mostly Cosmetic
Two light-colored puppies nuzzle each other closely, their faces touching in a gentle, affectionate moment.
Customer Data Whispers, AI Answers: A New Playbook for 2026
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Why AI Alone Can’t Help Your Digital Experience Platform Evolve
A group of more than 15 Outset team members smiling and standing together in front of a stone-arch wine cave during an offsite celebration. The photo reflects how the team has grown from 12 people at Series A to over 30 at Series B, showcasing the diverse, world-class group building the company’s AI-moderated research platform.
Outset Raises $30M Series B for AI-Native CX Platform
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Articles Tagged "Website Design"

News
Article
Digital Experience
Figma Sites Adds Custom Domain Support for Paid Plans
News
Article
Digital Experience
Figma Make Beta Launches to Turn Designs Into Apps and Prototypes
Feature
Article
Digital Experience
Digital Accessibility Drives Customer Loyalty and Inclusion
Feature
Article
Digital Experience
11 Smart Tips for Sustainable Website Design
Editorial
Article
Digital Experience
Sustainable Website Design: Is Your Website Hurting the Planet?
Editorial
Article
Digital Experience
Balancing Speed and Sustainability in Website Design
Editorial
Article
Digital Experience
Sustainable Website Design for a Better Environment
Editorial
Article
Digital Workplace
User Experience Design Shouldn't Happen in Isolation
Editorial
Article
Digital Experience
The Golden Rule of Ecommerce Website Design: Don't Confuse Your Customers
Editorial
Article
Web CMS
7 Things to Consider Before a Website Redesign
Editorial
Article
Digital Experience
Escape the Trap of Bad Websites: A Guide for Smaller Businesses
Feature
Article
Customer Experience
Resolve to Upgrade Your Web Tech for Better Customer Experiences [Infographic]
Feature
Article
Customer Experience
6 Small Steps to Improve the Customer Journey Online
Feature
Article
Enterprise 2.0
Web Design: Four More Wireframing Tools
Feature
Article
Web Experience
The What, Why and How of Usability Testing
Feature
Article
Enterprise 2.0
Building Sites with Your Mobile Device
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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