The Wire (Page 233)

Alorica Inc., an award-winning global leader in next-generation customer experience (CX) solutions, today announced the addition of Alorica IQ, a digital foundry that integrates technology into all its services and customer interactions. Unifying the company’s digital solutions, analytics and consulting, Alorica IQ delivers a new end-to-end suite of offerings, enabling companies to transform their brand experience by taking a deep dive into their customers’ preferences, call drivers and friction points across channels and processes.

affable.ai, a leading innovator in the marketing technology industry, today announced the launch of Skye – the world's first AI companion specifically designed for influencer marketers. Skye empowers marketers with cutting-edge AI capabilities to streamline and optimize their influencer marketing campaigns.

Algolia, the world’s only end-to-end AI Search and Discovery platform, today unveiled its latest innovation, AI-powered Query Categorization, which automatically associates a query with the appropriate category (or categories). As the only company providing this powerful, new capability, Algolia enables merchandisers, business users and non-tech practitioners in e-commerce or media companies to better understand their consumers’ intent as they begin a search for items, which ultimately drives higher conversions and revenue.

DATAFORT, the UK-based technology innovator, is proud to announce the launch of its suite of groundbreaking generative AI services designed specifically for small and medium-sized businesses (SMBs) worldwide. These innovative services use new technologies and aim to level the playing field by providing enterprise-grade capabilities to SMBs.

IBM (NYSE: IBM) has announced plans to expand its longstanding partnership with Adobe to help brands successfully accelerate their content supply chains through the implementation of next-generation AI including Adobe Sensei GenAI services and Adobe Firefly (currently in beta), Adobe's family of creative generative AI models. Drawing on decades of AI experience, IBM Consulting is launching a new portfolio of Adobe consulting services to help clients navigate the complex generative AI landscape, bringing together innovation, technology and design to digitally re-invent customer interactions.

Smartly.io, one of the world’s largest SaaS digital advertising platforms, today announced the launch of Smartly.io AI Lab. This innovation hub serves as a meeting point for artificial intelligence and marketing expertise, driving advancements in Generative AI and other AI technologies to simplify campaign management and enhance creative scalability without compromising marketers’ brand governance.

Adpost, a leading online classifieds and marketplace platform, has achieved another landmark in its ongoing commitment to enhance customer experience with the introduction of a state-of-the-art AI bot for customer support. The innovative AI bot is designed to transform customer interactions, providing immediate responses to queries, and setting a new standard in the domain of online classifieds and marketplace services.

Industry-leading headless CMS Kontent. ai today announced native AI capabilities that will further transform the ability to have complete control to create and manage content across an organization. Building native AI-powered skills into Kontent.ai is an evolution of the solution, designed to meet evolving customer and market needs.

Movable Ink, the AI-powered personalized content platform, today announced the launch of Movable Ink AI, a unified suite of AI models that optimize every customer experience for increased lifetime value. Unveiled at Think Summit, the premier technology and AI conference for marketers, the company showcased its new GPT-4 powered Generation model as part of a suite of four artificial intelligence models.

Qualtrics (Nasdaq: XM) and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, today announced the NPS® Outer Loop powered by Qualtrics for early access customers. The Net Promoter System supplies actionable practices and methodologies for enhancing customer relationships, fostering individual and organization-wide learning and action, and growing the value of a company’s customer base.