The Wire (Page 258)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Experience
NexOptic Announces LIVE Demonstration of NexCompress™ AI Video Compression
Apr 19, 2023
("NexOptic") (TSXV: NXO) (OTCQB: NXOPF) (FSE: E3O1) is excited to announce a LIVE demonstration of NexCompress™, the company's proprietary AI for video compression. NexCompress is part of NexOptic's ALIIS ™ suite of artificial intelligence imaging solutions.
Press Release
Customer Experience
New Awards Highlight Power of Social Media During Pandemic
Apr 19, 2023
The COVID-19 pandemic highlighted the significant role of social media in disseminating information and fostering community responses. To recognize those who have used social media to help us all navigate this global health crisis, the international COVID-19 Social Media Awards have been organized, with participation from over 120 countries.
Press Release
Digital Experience
Hootsuite Makes Social Content Creation Seriously Easy With OwlyWriter AI
Apr 19, 2023
As the global leader in the social media management space, Hootsuite understands the importance of efficiency and ease better than anyone. To deepen its commitment to tackling its customers' content creation woes, Hootsuite is excited to announce the launch of its AI-powered content generator, OwlyWriter AI.
Press Release
Digital Experience
Rally Raises $12M in Series a Round to Fuel the Future of E-Commerce With Its Next Generation Checkout Platform
Apr 19, 2023
Rally, the leading composable checkout platform for ecommerce merchants, today announced its $12M Series A investment, led by March Capital with additional participation from Felix Capital, Commerce Ventures, Afore Capital, Alumni Ventures, and Kraken Ventures. These investors collectively have a deep understanding of the commerce technology ecosystem, having been early backers of market-leading companies such as Affirm, Mirakl, Farfetch, Forter, Webflow, and Robinhood.
Press Release
Digital Experience
Northern Light Announces Generative AI "Question Answering" Capability for SinglePoint Strategic Research Portals
Apr 18, 2023
Northern Light today announced a generative AI "question answering" capability within Northern Light's SinglePoint ™ knowledge management platform for market research and competitive intelligence. Northern Light's question answering capability is built on top of OpenAI's GPT-3.5 Turbo large language model.
Press Release
Digital Experience
SAS Customer Intelligence 360 Launched in AWS Marketplace
Apr 18, 2023
SAS ® Customer Intelligence 360 is now available to purchase in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). SAS Customer Intelligence 360, consistently ranked as a leader in independent evaluations, helps global brands shape, manage and deliver superior customer experiences (CX).
Press Release
Digital Marketing
TransUnion Partners With Datavant to Provide Patient Journey Insights and Measurement Solutions for the Healthcare and Pharmaceutical Industries
Apr 18, 2023
TransUnion (NYSE: TRU) has announced it is leveraging its acquisition of Neustar to expand its partnership with Datavant, the leader in helping organizations securely connect health data, to offer de-identified patient insights and measurement solutions for HIPAA-focused healthcare brands. The partnership will enable Datavant’s ecosystem of partners to connect to demographic data available in TruAudience®, TransUnion’s comprehensive suite of solutions.
Press Release
Digital Workplace
Cision Creates New Role to Lead AI Strategy: Appoints Antony Cousins as Executive Director for AI Strategy and Announces New AI-Driven Products and Approach for 2023
Apr 18, 2023
Cision, the leading global communications and media intelligence platform, is pleased to announce the appointment of Antony Cousins as Executive Director of AI Strategy, effective immediately. Cousins joined Cision through the acquisition of Factmata in November 2022.
Press Release
Digital Experience
Clickatell Announces World's First Chat Commerce Platform as a Service (CCPaaS)
Apr 18, 2023
Clickatell, a pioneer in mobile messaging and Chat Commerce innovation, today announced the launch of the world's first Chat Commerce Platform as a Service (CCPaaS) that empowers brands to capitalize on the opportunity of chat commerce, the emerging next wave of digital commerce. This ground-breaking platform enables businesses to seamlessly connect, interact and transact with their customers on the messaging platforms they already use.
Press Release
Customer Experience
Ada Announces First Omnichannel Generative AI Suite for Customer Service
Apr 18, 2023
Ada, the leading AI-powered customer service automation platform, has announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. The launch rings in a new era of automation — one that leverages LLMs to effortlessly modernize customer service across voice, SMS, and messaging channels.