The Wire (Page 286)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Employee Experience
Brightcove Launches Communications Studio
Feb 28, 2023
Brightcove Inc. (NASDAQ: BCOV), the most trusted streaming technology company in the world, today announced the launch of Brightcove Communications Studio, a new video-first solution designed to help HR and communications professionals build deeper relationships and better engage with their internal stakeholders. “Whether you have a hybrid, in-person or virtual working environment, we have all seen how vital it is to proactively communicate with internal stakeholders regardless of location or language. Companies are looking for the most powerful ways to engage, inform, educate and inspire employees, shareholders, franchisees and partners,” said Marty Roberts, Senior Vice President of Product Strategy and Marketing for Brightcove. “A video-first strategy for internal communications can be a powerful tool to build and retain stronger connections with all stakeholders globally.” Brightcove Communications Studio is a customizable solution providing a branded and seamless experience to reach and engage stakeholders, both internally and externally.
Press Release
Digital Experience
Polygraph Announces Support for Anti-Fingerprint Detection and Analysis
Feb 28, 2023
Click fraud protection service Polygraph is announcing the launch of new technology which detects the real identities of servers used to generate fake clicks on advertisements. Click fraud is a crime which steals billions of dollars from advertisers every year.
Press Release
Digital Marketing
Factoreal Introduces Omnichannel Chatbots
Feb 28, 2023
Factoreal, the leading customer engagement platform helping marketers create robust experiences at every touchpoint, today launches its new ‘Omnichannel Chatbot’ feature to ensure businesses maintain an open channel to their customer base. The new capability is available as part of Factoreal application and gives all businesses, big or small, the power to build better one-on-one relationships through features including a chatbots for SMS, WhatsApp and Website.
Press Release
Digital Experience
TapClicks and Advisr Collaborate to Eliminate Gaps between Sales and Marketing Operations
Feb 28, 2023
TapClicks, the leading provider of unified marketing operations, analytics and reporting solutions for media companies, digital marketing agencies, brands and franchises, today announced a partnership with Advisr, provider of the leading sales operating system for B2B enterprises. This collaboration integrates Advisr’s suite of sales planning, product recommendation and proposal generation tools with TapClicks’ unified marketing operations platform, including order management and reporting solutions, eliminating gaps in the digital marketing and sales process.
Press Release
Digital Experience
Vestigo Ventures Invests in Knowbl Enterprise-Ready Conversational AI Platform
Feb 28, 2023
While the buzz around ChatGPT is considerable, Vestigo Ventures, an early-stage fintech venture capital firm headquartered in Cambridge, Mass., sees even better reasons to be excited. The firm recently invested in Knowbl, an enterprise-ready virtual concierge platform that enhances the power of traditional large language models (LLM) used by GPT-like services with Knowbl’s patents to speed up adoption of the experience by enterprises at scale.
Press Release
Customer Experience
Mauritius Telecom and Aprecomm Partner to Bring Innovation to CX With AI
Feb 28, 2023
Mauritius Telecom, the largest ISP in Mauritius with cellular and high-speed broadband service distribution, today announced its intent to bring Artificial Intelligence based innovative technology to enhance visibility and optimize its residential Wi-Fi connections through a partnership with Aprecomm. This A.I. technology will help Mauritius Telecom to bring proactive Network Intelligence transformation to improve customer experience and to drastically reduce the time for resolution of customer-end issues across their broadband network covering more than 300,000 households.
Press Release
Digital Marketing
ClearPier Acquires Hang My Ads for $35M
Feb 27, 2023
ClearPier ( https://clearpier.com/), one of Canada’s largest performance advertising technology companies, is acquiring Hang My Ads for $35M in cash, shares and earnouts. Hang My Ads, a rewards-based mobile ad platform for user acquisition and monetization is the latest in a series of deals to further expand its performance capabilities for its global clients.
Press Release
Customer Experience
Glassbox Fortifies Mobile Offering With Patents Focused on User Privacy and First-Party Data
Feb 27, 2023
Glassbox (TASE:GLBX), a leading provider of digital experience analytics for web and mobile applications, has bolstered its mobile offering with two new patents focused on allowing customers to safely analyze and leverage first-party data. The first patent (US11373001B2) lets Glassbox customers swiftly and simply mask end user personal information remotely and in real time, providing them the ability to maintain the privacy of users information while still capturing the maximum information that allows them to effectively leverage first-party data to improve their customers digital experience.
Press Release
Digital Marketing
Digital Marketing Agency YashaaGlobal Is Expanding Operations
Feb 24, 2023
YashaaGlobal, a leading digital marketing agency, is expanding its operations to Jacksonville, Florida. The new branch will be located at 12086 Fort Caroline Road, Suite 301, Jacksonville, Florida 32225.
Press Release
Digital Marketing
AesirX Launches Secure WEB3 ID Solution
Feb 24, 2023
AesirX WEB3 ID offers a unique way to protect users from various online security problems such as data breaches and identity theft, privacy concerns, and non-compliant 3rd-party data collection. As of today, users can pre-register their ID and use the demo accounts to find out how they can become protected on the internet.