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Expert-led conversations on digital customer experience, CX strategy, personalization, and the platforms shaping modern customer journeys.

THE DIGITAL EXPERIENCE

Navigating the frontier of digital customer experiences with industry trailblazers, exploring innovative strategies and technologies driving superior DCX outcomes.

Episodes

Promotional graphic for CMSWire TV’s The Digital Experience, Season 3 Episode 1, featuring Dom Nicastro and Van Vuong of Baylor Scott & White Health, with the headline “The Digital Experience Decisions That Move the Needle.”
Season 3 - Episode 1

Digital Experience, AI and the Fight for Patient Trust

THE DIGITAL EXPERIENCE

Navigating the frontier of digital customer experiences with industry trailblazers, exploring innovative strategies and technologies driving superior DCX outcomes.

MEET THE HOSTS

Dom Nicastro

Dom Nicastro

Dom Nicastro is editor-in-chief of CMSWire and an award-winning journalist with a passion for technology, customer experience and marketing.
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