AI in Call Centers(Page 151)

Is Robotic Process Automation Finally Here?

Surviving a Startup Coup: Entrepreneur Spotlight on Ravi Vadrevu

Here's Why Field Service Technicians Are Your New Brand Ambassadors

Qualtrics Raises Its Experience Management Play with New IQ Engine

HubSpot Broadens AI Reach With Kemvi Acquisition

Do You Have AI Trust Issues?

Is the IBM Watson Brand Unassailable?

A Closer Look at SurveyMonkey's New Polling Play

Putting Machine Learning to Work on Customer Data

Liveops New Skill Builder Teaches Call Center 'Soft Skills'

COPC's RevealCX Monitoring App Takes Quality Assurance One Step Further

Microsoft Lays Out Its AI Ambitions

Enough With the Voice Interfaces for Now

Watch Out Watson, OpenText Magellan Is Generally Available

To Deliver Exceptional CX, Take a Hard Look at Your Data Foundation

Is Your Data Fit for the AI Revolution?

Forrester Wave Finds 3 Trends Reshaping Sales Force Automation

The Customer-Centric Universe

Aviso Brings Artificial Intelligence to Sales Forecasting

AI Will Impact Jobs, 4,000 Office Workers Tell Adobe

Static Site Generators vs. Flat-File CMS: What's the Difference?

The Grid AI-Powered Website Builder Doesn’t Check Enough Boxes

Artificial Intelligence: Overhyped and Underappreciated

Global Customer Experience Requires a Local Touch

Putting Data to Work for You and Your Customers

Are We Overestimating Artificial Intelligence?

It Pays to Pay Attention to Current Customers