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Customer Data Platforms Put Omnichannel Within Reach for Small Retailers

Gluon Open Source AI Framework — Amazon and Microsoft Partner for AI in the Cloud

Digital Experience in 2018: 5 Trends

4 Emerging Job Roles in Marketing and Digital Experience

Why Artificial Intelligence Will Create More Jobs Than it Destroys

Stop Operating in the Dark: Remove Departmental Blinders for Better CX

What Would 2018 Be Without Digital?

When Organizational Strategy Ruins Customer Experience

Old MacDonald Met a Data Silo, E-I-E-I-O

Do You Really Need That AI Solution?

The Path to Customer-Centricity Lies in Dismantling Data Silos

6 Customer Experience Trends to Watch in 2018

How to Differentiate Machine Learning From Dressed-up BI

CMSWire's Top Customer Experience Stories of 2017

2017 Contributors of the Year: Bill Davis

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Top 14 Chatbot Building Platforms of 2017

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Why Customer Focus Eludes So Many Brands

From User to Customer, From Silo to Experience