AI in Call Centers(Page 154)

Knowledge Really is Power: Search and the Intelligent Workplace

SAP Hybris, Intershop, Insite Software Lead Forrester's B2B Commerce Wave

Smart Workplaces Make Smart Products

Don't Look Now, but AI Is Closing in on You

How to Deal With the Troubling Reality of Fake News

Wasting Time Is the Worst Customer Experience

Answers to the AI Questions You’ve Been Too Afraid to Ask

Are You Ready for the Intelligent Workplace?

Adobe Sensei's AI Framework Adds 'Data Intelligence'

Pegasystems Adds AI to Pega Sales Automation

Email Isn't the Enemy, The Fight For Our Limited Attention Is

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

LinkedIn Incorporates PointDrive Technology in Sales Navigator Updates

4 Ways to Boost Google PageSpeed Scores for Better Search Visibility

Companies Showcase AI, Analytics at Forrester Tech Event

Why Your Client Relationship Measurement Needs Coaching

Attitude Check: What's Your Organization’s Customer Insights Culture?

AI-Driven Enterprise Search Is Closer Than You Think

Pegasystems Adds More AI, Robotics Capabilities to Pega CRM

Marketers Cautious About Emerging Tech Investments, Bynder Says

What it Takes to Deliver Successful AI-Driven Search

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

7 Habits of Highly Effective Customer Success Teams

RedPoint Global Says New Customer Engagement Hub Solves 'Engagement Gap'

How AI Is Challenging Ecommerce Relationships

From The Jetsons to Connected Buildings, The Advent of the Intelligent Workplace

So Your Customer Wrote a Nice (or Neutral) Review: Now What?