AI in Call Centers(Page 154)

IBM-Salesforce Partnership Bears More Than Fruit

Is Your Voice of the Customer Program All Talk and No Action?

Will Jive Customers Win With Lithium Takeover?

Forget Sales Quotas: Obsess About Your Customer Experiences

The Future of Content: Collaborating in the New Content Ecosystem

M-Files Boosts AI Chops With Apprento Buy

The New Marketo Google Partnership: What You Need to Know

Who Are the 50 Fastest Growing American Software Companies?

Databricks' $140M Funding Will Drive AI, Engineering Investments

We Need Genuine Customer Experience Metrics

How to Make the Most of Your Contact Center Data

Thoughtspot Nets $60M, Debuts AI-Driven Analytics

Businesses Turn to AI, Digital Platforms for Competitive Edge

The Future of Content: Process, Modularity and AI

Artificial Intelligence Is the New Business Intelligence

Microsoft Touts AI Technology Paradigm With 'Intelligent' Cloud, Edge

Lessons for Online Communities from the Mickey Mouse Club

New AI from Demandbase Sniffs for B2B Purchase Intent

Men Are Emotional, Women Are Rational

Is Robotic Process Automation Finally Here?

Surviving a Startup Coup: Entrepreneur Spotlight on Ravi Vadrevu

Here's Why Field Service Technicians Are Your New Brand Ambassadors

Qualtrics Raises Its Experience Management Play with New IQ Engine

HubSpot Broadens AI Reach With Kemvi Acquisition

Do You Have AI Trust Issues?

Is the IBM Watson Brand Unassailable?

A Closer Look at SurveyMonkey's New Polling Play