AI in Call Centers(Page 165)

Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)

How Providers Can Help SMBs Create Better Customer Experience

What Next-Gen CRM Will Look Like: The Coming Accuracy Wave

Why Content Struggles Against Design

To Capture Customer Attention, Keep it Short and Sweet

Wipro Acquires Appirio, Progress DigitalFactory Released, More News

The Future of Work Will Look a Lot Like Today's Customer Experience

X.ai Releases Pro Version of its Artificial Intelligence Scheduling Agent

Versium-Microsoft Partnership Brings Automated Predictive Targeting to Dynamics 365

Customer Experience Is a Year-Round Effort

Microsoft Dynamics 365 Gets AI Capabilities & A Release Date

After Hurricane Matthew, Duracell Powers Impressive CX

Empowering Women, Advancing AI & Much More at Dreamforce '16

Reinventing CX Through Self-Service & Intelligent Automation

Israeli Startup Clkim Challenges Bitly in URL Management

Salesforce Investors Question Marc Benioff's Twitter Infatuation

Salesforce Unveils My Salesforce1 & SalesforceA: Apps for a Mobile World

Salesforce's Marc Benioff Sells AI, Social Responsibility at Dreamforce Keynote

How Data Analytics Helps You Listen to Your Customers

It's CX Day: Embrace the Importance of Customer Experience

Salesforce Aims to Wow 171,000 Dreamforce Attendees

Salesforce Einstein: A Big Advance for AI or Dumb Tech?

Criteo Acquires E-Commerce Ad Tech Provider HookLogic for $250M

How Retail, Banking and Healthcare Approach the Customer Journey

Is Customer Centricity Actual or Aspirational?

Salesforce Acquires Krux on the Eve of Dreamforce

4 Things You Think You Know About Location Services (But Don't)