AI in Call Centers(Page 165)

Do You Abandon Your Customers Post-Sale?

These 5 Businesses Rock the Mobile App Experience

Salesforce Enters E-Commerce Space with $2.8B Demandware Buy

Austin-Based Social Marketing Platform Raises $50M

Ode to the Customer Champion

Exceed Customer Expectations with Internal Brand Alignment

Combine AI and the Human Touch for Exceptional Customer Service

Salesforce Lights Up Service Cloud Functionality

Why It's Time to Bring Creativity Back to Web Design

How AI Will Serve Us in the Workplace

MS Dynamics CRM Release Targets Portals, the IoT

Bluecore Gives Marketers New Predictive Analytics Tool

Split Testing at Scale: Avoiding the Phantom Lift

3 Guiding Principles for Predictive Analytics Success

Google I/O: An Always Listening Assistant, Deeper Enterprise Push

Can Customer Surveys Advance What You Learn From Data?

Get Social With CMSWire on Flipboard, Facebook & More

10 Ways to Use Social Media, Analytics to Improve CX at Events

Customer Success Evolves to Deliver Customer Satisfaction, at Scale

SDL Translates 20B Words a Month, Adobe Releases Web App, More

It's a Plane! It's a Bird! It's a Drone with the Stuff I Ordered Online

Contact Center Shake-Up: NICE Acquires inContact for $940M

Radius Eyes the Enterprise, Expands Predictive Analytics Focus

What George Clooney Would Say About Salesforce Outage #NA14

Leveraging the Power of Predictive Analytics to Control Churn

UK Firm's 'Customer Struggle Score' Tracks Website Behaviors

Predictive Analytics Makes Marketing Dollars Work Harder