AI in Call Centers(Page 172)

New Media Savant Amy Vernon Brings Home the Bacon

Will Solving Commuter Headaches Mean Reinventing Servers?

Getting Ship-Shape on Social Media Risks

Automation is Awesome: Bring On The Machines

CX Activities Do Not Guarantee CX Success

Strengthen the E-Commerce Experience with Data

The Era of Distrust and Disloyalty

Remember Retailers, It's a Big World Out There

Site Testing is Due for Disruption

Steve Wozniak, the Apple II and the Reason I'm Here

Salesforce Connect Moves Beyond Its Origins

Connecting the Customer Experience, One App at a Time

Yahoo May Quit the Internet Biz

Forrester: Subscription Models to Love

Customer Experience Falls in Marketer Priority?

Honesty Pays in Data-Driven E-Commerce

Want Profits? Start with Purpose

Brace Yourself: Generation Customer is Already Here

Good Government Makes Things Simple and Transparent

Are You Spending Black Friday In Line or Online?

Transform Sales Staff into Subject Matter Experts

How to Make Customers Love Your Brand

Salesforce Plans to Make Marketing Cloud Even Smarter

Hootsuite Helps Microsoft Raise Its Social Game

Why Salesforce Ventures Is Investing in This MIT Startup

Microsoft's Band 2 Is the Bomb

Beyond APIs: Pulling Data Directly from the Source