AI in Call Centers(Page 186)

Week in Review: Web CMS Mistakes + Collaboration Chaos

News You Can Use: Yammer, Celtra, Neustar, More

And Then Alcatel-Lucent Said, 'Hello, Nokia'

Trapit Takes On LinkedIn with Social Selling Platform

Alcatel-Lucent Invites You to Get on Its Cloud

Madison Logic Data Rebrands as Bombora

We Need a Department OF the Customer

Week in Review: Collaboration Tools + Inside MS Spartan

Customer Service Success Starts at the Source

Apttus Embraces Its Salesforce Connection #AccelerateQTC

Your Brand is Only as Good as Its Reputation

News You Can Use: Act-On, ON24, Bynder, HubCast, More

These 7 Companies Excel in Customer Experience

Portrait of a Chief Data Officer

OpenText Advances Its Blue Carbon Strategy

How a CRM App is Helping Google Best Microsoft 365

Is Advertising Losing Its Appeal?

Week in Review: Collaboration in Intranet Era + SharePoint Shakeup

Analytics, Big Data and ... Hocus Pocus?

How to Teach Your CRM to Think - and Learn from Big Data

Have Microservices Rendered SOA Obsolete?

The Real Mad Man Says: Creating Buzz is Not Creating a Brand

3 Tech Giants Lead a Bloated CRM Market, Forrester Claims

Customer Experience ROI: The Secret Formula

News You Can Use: Sprinklr, Paytronix, Sitecore, More

Can You Accelerate Sales with a Communications Platform?

The Key to Seamless Customer Experience? Defining Your Goals