AI in Call Centers(Page 198)

CX: It's Not Rocket Science But it's Still Hard

Why SaaS Saw Its Biggest Revenue Gain Since Recession

Yahoo Buys Flurry to Personalize the Mobile Experience

Could Russia Be Starting a Software/Hardware Cold War?

Master Customer Experience in the New Age of Retail

This Week: Apple, IBM Partnership + Forrester's Fast Track to Apps

3 Barriers to Delivering Omnichannel Experiences

RelateIQ Buy Could Patch Salesforce's Analytics Gap

Your Customers - Or Your Best Friends?

Are You Up for the Omnichannel Challenge?

Have You Soured on Mobile CRM? #salesvelocity2014

ScribbleLive Acquisition Shakes Up Content Engagement Market

Customers Don't Care About Your Processes

What's the Most Popular Social Login on B2B Sites?

Discussion Point: What's the ROI on B2B Social Media Marketing?

The Customer Feedback Revolution

Salesforce Acquires CRM Startup RelateIQ for $390 Million

Omnichannel Service Takes the Whole Company

This Week: 3 WCM Innovators + Enterprise File Sync and Share Top Dogs

Predictions Gone Awry: 4 Unexpected Impacts of Big Data

Here's How to Measure Customer Health

Google Digs Deeper into European IT

Forget the Channels, Focus on the People

Lessons from Brazil Soccer: How to Manage a PR Crisis

Crowdsourcing Startup Wants Clarity for Flooded B2B Software Market

TinderBox Extends Dynamics CRM With Sales Automation

Robot Postal Workers Invade San Francisco