AI in Call Centers(Page 202)

Mobile Publisher Onswipe Highlights Mobile Behaviors

How Social Media Cuts through the Noise

Cloud Disruption in the Call Center

New Cirrus Insight App Links Google Drive with Salesforce

Men Want Products, Women Want Help and No One Wants to Wait

New Hack Targets Windows XP Computers

Salesforce1 Mobile App: Better than Dynamics and Siebel?

Post-Klout Lithium, New Native Ad Formats, More

This Week: SAP Boosts Marketing Toolkit + We Smell a Windows RAT

Busted: 5 Common Myths Of Customer Service

Salesforce Shoots for Facebook-Level Mobile App Success

Go Digital - In 6 Easy Steps

Goodbye, Passwords ... Hello, Biometrics

NICE Systems Wants to Hear Your Voice

SDL Boosts CX Cloud Offering with SDL Web

Carsten Wierwille: Improving CX Through Better Design

Adobe Users: Full Day's Work Lost in Login Lockout

Customer-Centric and Easy to Use is the New Business Model

This Week: More DDoS Attacks + EMC, Documentum Partnership

Bad Time for an IPO? Don't Tell Zendesk

Adobe Creative Cloud Crash Locks Out Users

Malcolm Gladwell: Want My Data? Give Me Value

Why These Six Web Analytics Providers Lead the Pack

Are You Playing Whac-A-Mole With Customer Experience?

Yes, the Marketing Funnel is Dead #PulseConf2014

Inside IBM's New CX Platform #SmarterCommerce

Adobe Continues 'Marketing Reinvention' #AdobeSummit