AI in Call Centers(Page 221)

In Digital Experiences, Real Time Service Counts: LivePerson Study

5 Major Differences Between Xbox One and PlayStation 4

Salesforce CEO Marc Benioff: The Challenge is Rapid Change #DF13

Silverpop Debuts Mobile Connector for Engaging Apps #DF13

7 Ways to Determine the Merits of Responsive Web Design

What the Future of Mobile Means for Online Social Networks

Dreamforce 2013: First Day Audience Reactions #DF13

Top 10 Ways to Improve Digital Experiences for Your Customers

B2B Marketers Still Tepid on Social #DF13

Amazon Updates Fire OS to 3.1, Announces Cloud Streaming Games

5 Ways Facebook Apps Can Complement Your Website

Facebook Partners with SportStream to Surface Real-Time Sports Data

Latest Chrome Beta Helps Block Noisy Website Tabs

Salesforce Debuts Salesforce1 for Building Mobile Apps #DF13

Salesforce Recovers from Outage, Kicks Off Dreamforce 2013 #DF13

Smartphone Users Frustrated with Customer Service, Report Claims

Sony's PlayStation 4 Launch Signals a New Era of Connectivity

Social Media Briefs: SnapChat Snubs Facebook, Tweets with Images Engage More

Cloudy Outlook for Enterprise Customer Relationship Management

Adobe Changes Pricing Structure for Marketing Campaigns

Forrester Analyst: Don't Wait to Jump into B2B E-Commerce

The New Pickpockets: Retail Sensors and Other Tracking Systems

Apple Releases iOS 7.0.4 Update to Squash Bugs

Mindshare's OpenTell Gives Real Customers a Voice

Zoho Aims for the Enterprise with Customer Relationship Management App Update

Evolv Claims Big Data Can Improve Employee Performance

Which Marketing Channels Provide the Most Value?