Aimee Lucas

CONTRIBUTING AUTHOR

West Palm Beach, Fla.

COVERS

Customer Experience

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Aimee Lucas is a CX Transformist and Vice President at Temkin Group, where her research and consulting efforts are dedicated to transforming customer experience within large organizations. Aimee leads Temkin Group’s research in employee engagement and B2B customer experience. Aimee has over 16 years of experience improving service delivery and transforming the customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training.

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