Alan J. Porter

CONTRIBUTING AUTHOR

Austin, Texas

COVERS

Customer Experience, Content Strategy

Alan J. Porter is the Head of Strategic Services for [A], the content intelligence services company. He is a regular writer and industry speaker on various aspects of customer experience and content strategy.

Alan was recently named one of the top 25 content strategist influencers by MindTouch.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

Alan's Recent Tweets

Tweets by @thecontentpool

Alan's Recent Articles

Trying to Define a Digital Customer Experience? A Visit to the Pub Can Help Nov 7, 2019
Why Are We Thinking About the Future of CX When We Can’t Get it Right Today? Oct 8, 2019
Machine Learning Isn’t Rocket Science Sep 9, 2019
Customer Experience Isn’t About Fixing Discomfort, It’s About Preventing It Aug 1, 2019
Are We Developing the Dickens of Customer Experiences? Jul 2, 2019
Data-Driven Decisions Need Context Jun 3, 2019
Stop Using Customer Metrics to Live in the Past May 2, 2019
Not Another @#$&! Survey ... Mar 4, 2019
Want to Know the Future of Customer Experience? Ask a 2-Year-Old Jan 31, 2019
The IoT May Change Customer Experience, But Not in the Ways We'd Expect Nov 2, 2018
Don't Let Your DX Stack Fall Prey to the Content Fallacy Oct 2, 2018
Are You Measuring Part or All of the Customer Experience? Sep 6, 2018
Socialize Your Culture Change and It May Just Be Successful Aug 10, 2018
Why Your Customer Data Platform Is a Failure Jul 11, 2018
How Good Customer Experience Can Turn Bad, in the Swipe of a Credit Card May 3, 2018
AI's Missing Ingredient: Intelligent Content Apr 4, 2018
Is Real-Time Collaboration a Real Thing? Mar 5, 2018
Are Your Customers Shouting Into the Void? Feb 1, 2018
Don't Dismantle Data Silos, Build Bridges Jan 11, 2018
Let the Customer Experience Drive Your Technology Design Dec 12, 2017
Do I Really Need 61 Apps on My Work Phone? Nov 10, 2017
Employees Deserve the Same Digital Experience You Provide Customers Oct 5, 2017
Is Your Voice of the Customer Program All Talk and No Action? Sep 1, 2017
DAM's Reach Spreads Across the Enterprise Aug 15, 2017
The Fundamentals of Digital Experience Project Planning Jul 24, 2017
3 Trends Shaping Today’s Digital Workplace Jun 20, 2017
Signs an Ecommerce Site Clearly Doesn't Want Your Business May 5, 2017
Your DX Testing Isn't Done Till it Passes the 'Buddy Bob' Test Apr 6, 2017
From The Jetsons to Connected Buildings, The Advent of the Intelligent Workplace Mar 2, 2017
When Personas Go Wrong or, The Search for 'Fluffy' Feb 6, 2017