Alan J. Porter

CONTRIBUTING AUTHOR

Austin, Texas

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Customer Experience

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Alan J. Porter is the Director of Product Marketing at Nuxeo software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy.

Alan was recently named one of the top 25 content strategist influencers by MindTouch.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

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Alan's Recent Articles

• Don’t Forget Your Customer After They Become Your Customer Mar 2, 2020
• It's Not the Metrics, But the Customer Story That Counts Feb 3, 2020
• Want to Excel at Personalization? Be Like Seth Dec 5, 2019
• Trying to Define a Digital Customer Experience? A Visit to the Pub Can Help Nov 7, 2019
• Why Are We Thinking About the Future of CX When We Can’t Get it Right Today? Oct 8, 2019
• Machine Learning Isn’t Rocket Science Sep 9, 2019
• Customer Experience Isn’t About Fixing Discomfort, It’s About Preventing It Aug 1, 2019
• Are We Developing the Dickens of Customer Experiences? Jul 2, 2019
• Data-Driven Decisions Need Context Jun 3, 2019
• Stop Using Customer Metrics to Live in the Past May 2, 2019
• Not Another @#$&! Survey ... Mar 4, 2019
• Want to Know the Future of Customer Experience? Ask a 2-Year-Old Jan 31, 2019
• The IoT May Change Customer Experience, But Not in the Ways We'd Expect Nov 2, 2018
• Don't Let Your DX Stack Fall Prey to the Content Fallacy Oct 2, 2018
• Are You Measuring Part or All of the Customer Experience? Sep 6, 2018
• Socialize Your Culture Change and It May Just Be Successful Aug 10, 2018
• Why Your Customer Data Platform Is a Failure Jul 11, 2018
• How Good Customer Experience Can Turn Bad, in the Swipe of a Credit Card May 3, 2018
• AI's Missing Ingredient: Intelligent Content Apr 4, 2018
• Is Real-Time Collaboration a Real Thing? Mar 5, 2018
• Are Your Customers Shouting Into the Void? Feb 1, 2018
• Don't Dismantle Data Silos, Build Bridges Jan 11, 2018
• Let the Customer Experience Drive Your Technology Design Dec 12, 2017
• Do I Really Need 61 Apps on My Work Phone? Nov 10, 2017
• Employees Deserve the Same Digital Experience You Provide Customers Oct 5, 2017
• Is Your Voice of the Customer Program All Talk and No Action? Sep 1, 2017
• DAM's Reach Spreads Across the Enterprise Aug 15, 2017
• The Fundamentals of Digital Experience Project Planning Jul 24, 2017
• 3 Trends Shaping Today’s Digital Workplace Jun 20, 2017
• Signs an Ecommerce Site Clearly Doesn't Want Your Business May 5, 2017