Alan J. Porter

CONTRIBUTING AUTHOR

Austin, Texas

COVERS

Customer Experience

Alan J. Porter is the Director of Product Marketing at Hyland software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. He is the author of "CX Trinity: Customers, Content, Context."

Alan was recently named one of the top 25 content strategist influencers by MindTouch.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

Alan's Recent Tweets

Tweets by @thecontentpool

Alan's Recent Articles

What Do We Mean by Personalization? Sep 30, 2021
Employee vs. Customer Experience? Which Side of the Table Are You On? Sep 1, 2021
Shouldn't You Know If a Lifetime Customer Stayed Here Before? Jul 30, 2021
Want to Be a Customer Experience Leader? Then Look & Learn Jun 25, 2021
When Is a Bicycle Not a Bicycle and Other Questions to Ask When Implementing AI May 13, 2021
Digital Customer Experience Lessons From Getting My Car Serviced Apr 1, 2021
Robert, HAL and What AI Fundamentally Helps Us With Mar 2, 2021
6 Words for Customer Experience Leaders to Keep in Mind Jan 4, 2021
Crystal Ball Gazing: 5 Customer Experience Trends for 2021 Dec 1, 2020
What Makes or Breaks Customer Loyalty? Nov 12, 2020
When Customer Experience Needs a Human vs. a Machine Oct 5, 2020
Is Your VoC Program All Talk and No Action? Sep 1, 2020
The Tale of a Table, 2 Stores and Why a Holistic Customer Experience Is Important Jul 1, 2020
Product Asset Management: Driving the Digital Supply Chain Jun 1, 2020
Going Digital Doesn’t Mean You Have a Digital Workplace May 5, 2020
Don’t Forget Your Customer After They Become Your Customer Mar 2, 2020
It's Not the Metrics, But the Customer Story That Counts Feb 3, 2020
Want to Excel at Personalization? Be Like Seth Dec 5, 2019
Trying to Define a Digital Customer Experience? A Visit to the Pub Can Help Nov 7, 2019
Why Are We Thinking About the Future of CX When We Can’t Get it Right Today? Oct 8, 2019
Machine Learning Isn’t Rocket Science Sep 9, 2019
Customer Experience Isn’t About Fixing Discomfort, It’s About Preventing It Aug 1, 2019
Are We Developing the Dickens of Customer Experiences? Jul 2, 2019
Data-Driven Decisions Need Context Jun 3, 2019
Stop Using Customer Metrics to Live in the Past May 2, 2019
Not Another @#$&! Survey ... Mar 4, 2019
Want to Know the Future of Customer Experience? Ask a 2-Year-Old Jan 31, 2019
The IoT May Change Customer Experience, But Not in the Ways We'd Expect Nov 2, 2018
Don't Let Your DX Stack Fall Prey to the Content Fallacy Oct 2, 2018
Are You Measuring Part or All of the Customer Experience? Sep 6, 2018