Annette Franz

CONTRIBUTING AUTHOR

Orange County, Calif.

COVERS

Customer Experience

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Annette Franz is founder and CEO of CX Journey Inc. She has 25 years of experience in helping companies understand their customers and employees and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better experience for all constituents.

She is active in the Customer Experience Professionals Association (CXPA), as an Executive Officer on the Board of Directors, a CX Expert, a CX Mentor, and a SoCal Local Networking Lead. She is also a Certified Customer Experience Professional (CCXP).

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