With 30 years in the customer experience profession, Annette Franz, CCXP, founder and CEO of CX Journey Inc., is an internationally recognized customer experience thought leader, coach, keynote speaker and author of Customer Understanding: Three Ways to Put the 'Customer' in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.
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Customer Experience
Customer Data: 8 Rights Don't Make It Wrong
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Customer Experience
Change Management Tools: What’s Best?
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Leadership
Decision-Making and Prioritization Tools: Critical for Your CX Toolbox
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Customer Experience
11 Things You Can Do to Ensure Your Journey Maps Are Actionable
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Employee Experience
What's Driving Your Employees Away?
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Leadership
Making Decisions Through the Lens of Your Core Values