Editorial
Contact Center
The Generational Gap Costing Contact Centers First Contact Resolution
Behnam Behzadyfar is a CRM, CX and marketing professional with 16+ years of enterprise experience across CX, CRM, sales, marketing and project management. He has worked with leading organizations including Aryahamrah Samaneh, Fanava Group, Farmand and Mofid Securities. An international CX judge (ICXA, GCXA, US CXA) and CXM Top 150 (2026), he specializes in CRM strategy and data-driven CX frameworks (BFL, BFA, B-Planning). His work is published on Medium, CustomerThink, SSRN and Way2Pay.