Brad Cleveland

brad cleveland

Sun Valley, Idaho


Customer Experience, Employee Engagement, Employee Experience


Brad is an author, speaker and consultant. He was founding partner in and former CEO of the International Customer Management Institute, where he now serves as senior advisor. His clients have included many of today’s service leaders — American Express, Apple, USAA, Google and others. Brad has worked across 45 states and in 60 countries, and is author of nine books.

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