Editorial
Customer Experience
Customer Success Evolves to Deliver Customer Satisfaction, at Scale
Catherine Blackmore is the group vice president, Customer Success, Oracle Marketing Cloud. She is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping a diverse list of clients from small business to Fortune 100 customers.
Catherine has published numerous blogs, eBooks and whitepapers on the structure, programs, and operational framework for Customer Success organizations and is rated among the Top 50 Influencers to Follow in Customer Success.