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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

News

Customer Experience

ChatGPT Launches Subscription Plan, Crisp Acquires Integral Group, More News

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Feature

Customer Experience

Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service

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Feature

Customer Experience

Customer Data, Analytics Top Priorities for Customer Service Leaders

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Digital Marketing

5 Ways to Make Your Marketing Emails More Personal — Without Personalization

Customer Experience

CMSWire Contributor Q&A With Kellie Capote: Making CX Less 'Squishy'

Customer Experience

From Appetizers to Airplanes: How My Experiences Shaped CX Design Strategies

Customer Experience

23 Minutes, 4 Seconds, 1 Canceled Subscription, 1 Poor Customer Experience

Digital Marketing

Signed up for 100 Marketing Emails. Here's What I Learned

Customer Experience

What Can Southwest Airlines Do to Restore Customer Trust?

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Chris Knight

Contributing Author
Chris Knight avatar
Reporting from
London, England
Covers
Content Management, Information Management
Connect
Mobile and technology writer, who likes to keep in mind Yoda's line: "Difficult to see. Always in motion is the future."

Chris’s Recent Tweets

Chris’s Recent Articles

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Article
Social Business
Mid-Size Businesses Get Busy on Twitter
Feature
Article
Customer Experience
Reach Out and Touch for Better Collaboration, Customer Experiences
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Article
Customer Experience
Social Media Addiction and Other Mobile Marketing Trends [Infographic]
Feature
Article
SharePoint
So Bill Clinton is a SharePoint Expert? #SPC14
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Article
Information Management
Accenture Report Highlights Hardware Renaissance as a Digital Disrupter
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Article
Mobile Enterprise
Apple, Android and Windows Phones Set For Enterprise Mobility Battle

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Explore CMSWIRE

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Popular Articles

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Editorial Channels

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

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