Latest Articles by Dan Berthiaume(Page 4)

New Oracle Survey Says Customer Service Still Key to Retail

15Five Hears the Voice of the Employee

Survey: Mobile Optimization Excites Digital Marketers

Android Dominates Burgeoning US Smartphone Market

How CallidusCloud Supports High Performing Salespeople

IBM Extends Tech Support to SMBs

WoodWing Enterprise 8.1: Content Station Updates, Tighter InDesign Integration

Zoho Adds Document Library, Mobile Location Awareness to CRM Solution

Firefox 18 Feeds Need for Web Speed

Kona Combines Social Collaboration with Project Management

Game-based Design Can Boost Customer Engagement

Forrester Predicts Customer Experience Advancement for Serious Players

451 Group Acquires Yankee Group

SetSeed Launches Hosted CMS on Standing Cloud Platform

A Look Back at Customer Experience in 2012

Intuit Execs Say Give the Customers What They Want

Salesforce.com Integrates Work.com into Sales Cloud

Facebook Takes Lead in Mobile Display Ad Revenue

Infochimps Releases Big Data Analytics Cloud Service

Twitter Tweaks Search Targeting for Promoted Tweets

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

Outbrain Acquires Scribit to Form a Content Marketing Union

Netbiscuits Reports Smartphones, Android Dominate Mobile Web Traffic

Yandex Gets Personal with Search Results

Adobe Revamps Photoshop, Creative Cloud, Muse

IDInteract Creates Personas Based on Multi-Channel Big Data for Targeted Digital Marketing

The Future of Mobile Shopping