Fabrice is the head of product for Qualtrics XM discover and customer care, and is responsible for the vision, roadmap and go-to-market strategy for Qualtrics XM discover and customer care and frontline solutions. Prior to Qualtrics, he was the Chief Product Officer at Clarabridge. Fabrice brings more than two decades of experience launching new products and business applications focused on solving large, complex analytical problems and delivering valuable insights.
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Customer Experience
The Secret for Any Customer Experience Strategy: Listen to Frontline Employees
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Customer Experience
Customer Service Agents Simply Want a Fair Shake
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Customer Experience
Can You Have Your Privacy-Personalization Cake and Eat It, Too?
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Customer Experience
Customer Care Must Become More Social
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Customer Experience
Rise to the Challenge of Holiday Travel – Deliver Stellar Customer Experience
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Customer Experience
Move Beyond Surveys to Gain a Full View of Your Customers