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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Customer Experience

An Inside Preview of CX North America 2023

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Digital Experience

Overcoming Data Silos for Enhanced Customer Experience

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Customer Experience

Real Marketing and Customer Experience Questions — and ChatGPT's Answers

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Digital Experience

Salesforce Expands AI Arsenal With New Marketing Tools and Partnerships

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Customer Experience

9 Building Blocks Toward Exceptional Customer Experience

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Digital Marketing

Unconventional Beginnings: From Investment Banking to Marketing Mastery

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Digital Experience

6 Considerations for Digital Accessibility and Generative AI

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Customer Experience

Use Customer Success to Activate Your Customers Into Influencers

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Customer Experience

Bridging the Gender Gap in Customer Experience Leadership

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Imogen Sharma

Freelancer Writer
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Helensburgh, Scotland
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Imogen Sharma is a freelance writer who specializes in business, science and culture. She's passionate about staying ahead of the curve in the fast-paced world of tech and digital marketing.

Imogen’s Recent Articles

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Customer Experience
Drive Growth by Improving Your Customer Experience Strategy
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Customer Experience
Are You Using the Right Customer Experience Analytics?
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Customer Experience
Is Value Realization the Secret to Customer Lifetime Loyalty?
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Digital Marketing
10 Steps to Business Growth Using Omnichannel Marketing
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Digital Experience
A Guide to Understanding the Digital Economy (and Thriving in It)
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Analytics
What Is Tableau? How BI Inspires Growth

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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Do Your Brand's Values Align With Those of Gen Z?Artificial Intelligence Replaces Nearly 4,000 US Jobs in MayAgile vs DevOps: What's the Difference?UK Sets Standard for Banking Customer Experience. Will US Follow?10 Marketing Certifications That Can Help You Earn a Better SalaryGoogle Releases March 2023 Core Algorithm Update: What to Do Now

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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