Latest Articles by Jacob Morgan(Page 2)

What We Learned from "Social" in 2010

The Networked Enterprise: Fact or Fiction?

Does Collaboration Really Impact Business Performance?

What Listening to Ten Year Olds Defining Cloud Computing Teaches Us About Social Business

4 Social Customer Engagement Scenarios

How Frank Eliason Brought Social Business to Comcast

Social CRM is a Buzzword, But We Can't Afford to Ignore Its Meaning

Enterprise 2.0 & HR: People, Culture and Behavior #e2conf

Should “Social” Come to the CIO?

Is Social Business the Next Area of Investment for IT?

SOCAP: Best Practices on Customer Strategy

Social CRM, Social Business & the Future of Radian6 With Marcel LeBrun

Social CRM: From Fans and Followers to Customers and Advocates #bwe10

UK Enterprise 2.0 Study: Usage, Spending, Use Cases and More

AIIM: State of Enterprise Content Management (ECM) 2010

5 Community Platforms and What Makes Them Unique

Oracle CRM 18 Adds Social, Marketing & Business Planning Features #oow10

Oracle Talks Cloud Strategy, Public vs Private Clouds #oow10

From Jive World: Social Business Strategy, Metrics, Marketplace #jive

Get Satisfaction Raises $6 Mil., Rebrands, Brings on Key Hires

Social CRM Needs Guidance Not Gurus

What Does a Social CRM Process Look Like?

Is Your Social Media Project Failing? Maybe it's Your Strategy

Lessons Learned from Real-Life Enterprise 2.0 Experiences

CRM Evolution: The Evolution of Customer Relationship Management

What Buyers of Enterprise 2.0 Solutions Need to Consider Before Making a Purchase