Janelle Estes

Janelle Estes



Customer Experience


Janelle Estes is chief insights officer at UserTesting. In that role, she is responsible for stewarding the future of Human Insight and setting the tone for the company’s thought leadership. She works closely with customers to identify the key trends and best practices that are shaping the industry, and translates that into opportunities to evolve the UserTesting platform.

Janelle has over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help transform customer, user and brand experiences. Prior to UserTesting, she held UX research consulting roles at Nielsen Norman Group and Forrester Research.

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