Jeannie Walters

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators: A firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 and Fortune 50 companies including OrangeTheory, SAP, Comcast and JPMorgan.

A sought-after business coach, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and has had over 300,000 people go through her courses on LinkedIn Learning.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune and The Wall Street Journal.