John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation.
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Customer Experience
Enamored With Technology? You May Strike out in Customer Experience
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Digital Workplace
Don't Look Back and Other Business Lessons From COVID-19
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Customer Experience
Bringing Customer Experience and Automation to the Last and First Mile
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Digital Experience
Rolling Stone, Data Analysis and the Problem of Recency Bias
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Information Management
6 Common Misperceptions About RPA
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Information Management
Mancini's Law Says: Information Chaos Has Consequences