John Mancini

Contributing Author

Reporting from

Washington D.C.

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Content Management, Information Management

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John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation.

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John’s Recent Articles

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Customer Experience

Enamored With Technology? You May Strike out in Customer Experience

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Digital Workplace

Don't Look Back and Other Business Lessons From COVID-19

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Customer Experience

Bringing Customer Experience and Automation to the Last and First Mile

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Digital Experience

Rolling Stone, Data Analysis and the Problem of Recency Bias

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Information Management

6 Common Misperceptions About RPA

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Information Management

Mancini's Law Says: Information Chaos Has Consequences