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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Editorial

Customer Experience

3 Companies Getting Customer Experience Right

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Feature

Digital Experience

From Data Collection to Action: IoT Drives Customer-Centric Innovation

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Digital Experience

Getting Full Benefits of AI-Human Collaboration in Customer Service

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Digital Experience

AI Wonderland: Tech Titans Make Every Day Feel Like Christmas

Customer Experience

Messagepoint Unveils AI-Generated Content for Customer Communications

Customer Experience

Adjusting Your Customer Service to the Fast-Paced Needs of Customers

Customer Experience

Customer Education: Cooking up a Successful Content Strategy

Customer Experience

AI-Enhanced Contact Center Platforms for World-Class Customer Service

Digital Marketing

Google Ushers in New Age of AI Driven Advertising: What Marketers Need to Know

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John Mancini

Contributing Author
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Washington D.C.
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Content Management, Information Management
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John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation.

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John’s Recent Articles

Feature
Article
Customer Experience
Enamored With Technology? You May Strike out in Customer Experience
Editorial
Article
Digital Workplace
Don't Look Back and Other Business Lessons From COVID-19
Editorial
Article
Customer Experience
Bringing Customer Experience and Automation to the Last and First Mile
Editorial
Article
Digital Experience
Rolling Stone, Data Analysis and the Problem of Recency Bias
Editorial
Article
Information Management
6 Common Misperceptions About RPA
Editorial
Article
Information Management
Mancini's Law Says: Information Chaos Has Consequences

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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