John Mancini

Contributing Author

Reporting from

Washington D.C.

Covers

Content Management, Information Management

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John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation.

John’s Recent Articles

Feature

Customer Experience

Enamored With Technology? You May Strike out in Customer Experience

Editorial

Digital Workplace

Don't Look Back and Other Business Lessons From COVID-19

Editorial

Customer Experience

Bringing Customer Experience and Automation to the Last and First Mile

Editorial

Digital Experience

Rolling Stone, Data Analysis and the Problem of Recency Bias

Editorial

Information Management

6 Common Misperceptions About RPA

Editorial

Information Management

Mancini's Law Says: Information Chaos Has Consequences