Latest Articles by Nathan Eddy

What Marketers Need to Know About the Utah Data Privacy Act

Conquering the Customer Feedback Gap

Predictive Analytics & AI: Cracking the Code of Inventory Pricing and Sales Strategies

Hyper-Personalization: How AI & ML Are Building a New Framework for Ecommerce CX

Balancing Customer Data Privacy and Usefulness

Contact Center Technology and Strategies to Keep Customers Cool

Connect Customer Service Reps With AI Automation for Contact Center Efficiency

5 AI Applications for Marketers to Streamline Work

Using Data, AI to Maximize Email Engagement and Personalization

Customer Data, Analytics Top Priorities for Customer Service Leaders

US Department of Justice Looks to Break Google's Online Advertising Business

Crank up Your Digital Experience With Influence AI

Why CMOs Should Care About Synthetic Data

Perks, Promotions and Personalization: Brand Loyalty in the Age of Inflation

Trends Shaping Martech Strategy in 2023

Data Enrichment: Selecting Stakeholders and Strategies as Cookies Say Adieu

As Economic Headwinds Gather, Make Customer Experience Excellent

Breaking Down Another Google Delay: Universal Analytics 360 Sunset Date Now 2024

Design Thinking From the Start: Planning CX With Strategy

Best Practices for a Productive Influencer/Brand Relationship

Mastering Brand Reputation Management in the Social Media Age

Leveraging Google Data Studio as the GA4 Transition Looms

Teaching Martech to the CMO's Team — Essential Skills 2023

AI Is the Coming Revolution for Digital Marketing

Building a Next-Level Customer Loyalty Program

Expert Tips for Taming the Martech Madness

Top Conversational AI Metrics for CX Professionals