Latest Articles by Scott Clark(Page 3)

The True Cost of Contact Center Turnover (And How to Lower It)

Mobile World Congress 2025: AI, 6G and the Future of Connected Customer Experiences

7 Voice of the Customer Metrics You Shouldn't Ignore

The State of Consumer Data Privacy Legislation in 2025

The Top Challenges Facing CMOs in 2025

AI in CMS: The Road Ahead for Smarter Content Management

Why the Future of Customer Service Depends on Human-AI Collaboration

What Is Customer Lifetime Value and How Is It Calculated?

What Is a Hosted Contact Center?

Elon Musk Bids $97.4B for OpenAI. What Does It Means for AI?

Agentic CX and Marketing: The Future of Customer Journeys

Telephone Consumer Protection Act: What Does It Mean for Marketers?

What You Need to Know About Google Ads Search Certification

Top Contact Center Trends to Watch in 2025

Human-Centered AI: Building Empathy and Creativity in Machine-Driven Era

6 Marketing Technology Trends to Watch in 2025

The Most Buzz-Worthy Tech From CES

Will ElevenLabs Survive Big Tech’s Dominance in Conversational AI?

What Is Automatic Call Distribution (ACD)? A Complete Guide

The CMO's Roadmap to Marketing Technology Success

Top Digital Experience Trends for 2024

Genesys IPO: A Litmus Test for AI’s Future in CX

Emotion Is the New Metric: The Rise of Sentiment Analysis in Retail

Google’s Customer Engagement Suite: CX Progress or Peril for Competition?

CCaaS 2025: AI and Analytics Redefine Customer Experience

What Is Conversational AI? More Than Just Chatbots

Top Customer Experience Trends You Should Watch in 2025