As we get settled into a new year, we take the time to look at what elements of customer experience management (CXM) will take priority this year. We know that mobile is a key channel and that getting to know your customers should be ingrained in everything you do.

Before we close out 2011 for good, we invite you to take a look back at some of the things that happened and the strategies and practices discussed.

Most Popular



Webinar: 5 Practical Steps for Enhancing Customer Engagement in 2012

Learn how to bridge Customer Engagement theory with reality. Join us on January 25th.
> Reserve Your Seat Here

Editor's Picks

Around the Web

Featured Events (all events | post your event)

Featured Jobs (all jobs | post your job)