Why Remote Access Matters for Americans, Organizations
While many of us may take remote computer access for granted, a new survey reminds us that it’s not undervalued. Teamviewer’s May 2011 survey of more than 2,000 Americans, conducted by Harris Interactive, revealed that remote computer access is an important priority for Americans.

Americans Support Remote Access, Availability

The survey illustrates many of the reasons, both professional and personal, why people value remote computer control and access. As more people are owning and using more than one computing device -- the survey indicates that nearly two-thirds of respondents are -- having access to them is becoming increasingly important for users. Not only should it be possible to access information -- the availability of access is also important, and expected.

Nearly four out of five Americans (79%) believe people want the freedom to control another person’s computer, outlining a few necessary scenarios:

  • To help someone learn how to fix a problem with their computer – 66%
  • To show a relative how to use a complicated program – 58%
  • To help someone check their email – 56%
  • To help someone surf the Internet – 51%
  • To play a game with a distant friend – 41%
  • To help a friend update their resume – 37%
  • To assist a loved one with a highly contagious disease – 37%

Having the freedom to gain access to another device isn’t just helpful it’s also a perceived act of kindness. The survey also showed that more women than men think that someone might want the freedom to remotely control another person’s computer to help someone (e.g., friend, grandparent or other family member) check email (59% vs. 53%) and slightly more likely do so to help someone surf the Internet (53% vs. 48%).

Disaster Preparedness and the Mobile Workforce

Yet access isn’t just about convenience; it’s also about disaster preparedness and recovery. Remote access offers great opportunities for companies and individuals to retrieve important documents and files, regardless of natural disasters, data center outages and pandemics, which may restrict on-site work.

Additionally, as the mobile workforce continues to expand -- Forrester predicts that by 2016 63 million US information workers will telecommute at least part-time -- remote access will be a critical part of the framework mobile workers need to operate effectively and efficiently.

Leveraging Access, Availability, Affordability

Overall, the popularity and convenience of remote computer control and access is a reflection of the general availability, affordability and accessibility of computer devices, from laptops and smartphones to tablet devices. The more prevalent they become, the more users expect to be able to connect to them from other devices. As well, increased security among cloud-based applications and storage have helped them become more viable within the enterprise, making it easier for files and assets to be retrieved anywhere at anytime. Put it all together and remote access services, like Teamviewer, are successfully poised within a perfect storm of opportunity and access.