The Mobile Enterprise: The Government Says There's an App for That

3 minute read
Marisa Peacock avatar

This week the mobile enterprise makes it easier for airlines to check you in. While the government says there's an app for that.

Airlines Expand Mobile Workforce, Shorten Lines

Talk about your ultimate mobile workforce: American Airlines and Delta Air Lines have announced that they plan to expand their mobile workforce with handheld devices that agents can use to check flights and issue bag tags and boarding passes.

Though similar gadgets are currently employed in airports in Asia, the U.S. is getting in on the action due to overcrowding, which can exasperate even the most well traveled passengers. Airlines say the mobile devices help boost service and cut down on long lines.

Mobile devices are already being used in select airports to print boarding passes, assign seats and check in passengers that have just carry-ons, as well as give flight status, add customers to standby and print ground-transportation information and meal vouchers.

The Government in the Palm of Your Hand

Who says the government isn’t accessible? USA.gov, the government's official Web portal has released a number of new mobile apps.

A few of the apps already available include Recalls.gov, which lets users type in a product's name, see if that product has ever been recalled and access information on what to do with recalled items you already own. It's available for Android phones, and also via the mobile Web.

My TSA, available for the iPhone and via the mobile Web, lets you find out if an item is allowed in your carry-on or checked baggage, information on ID requirements and liquids rules, tips for packing and real-time operating status for U.S. airports.

Learning Opportunities

Other apps include the FBI's Most Wanted, available for the iPhone, Find Your Embassy (mobile Web), a BMI Calculator (iPhone), an Alternative Fuel Locator (mobile Web) and more.

Banks Need More Security for Mobile Banking

According to a new report by technology analysts Ovum, banks need to be working more closely with mobile network operators and handset vendors to improve the security of mobile banking solutions.

A lack of legislatively required encryption, coupled with vulnerable networks and malware can pose significant threats to mobile banking security. Of course, many of these threats can be thwarted by adopting end-to-end encryption of transactions, independent of any encryption provided by the network operator.

Yet, while it is important for banks to implement enhanced security measures, they must be careful that they do not interfere with the usability of mobile interfaces.

Overall, banks are encouraged to carefully consider the security implications of any new payment methods they implement, while also providing better consumer options to ensure that security and peace of mind, even when fraud is not a factor.