Articles
Tag: government
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Government Updates Focus for Customer Experience Improvements
After acknowledging the issue more than three years ago, the government is still struggling with its customer experience efforts.
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What We Can Learn From the Breakdowns in the Government's Vaccine Digital Rollout
Several government digital vaccine rollouts faced multiple challenges. Here we glean the lessons for digital CX practitioners.
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How the US Federal Government Can Execute Great Customer Experience
The US government has updated its customer experience guidance for federal agencies. But how can they actually get CX right?
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Why Should the Potential TikTok Ban Matter to Marketers?
We explore how a potential ban on the Tik Tok platform by the US government could affect the larger marketing ecosystem.
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How Indiana's Communication Team Made Web and Social Pivots Amid COVID-19
Catching up with an Indiana state government branch to learn how it pivoted its web and digital properties in light of the COVID-19 crisis.
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Governments' Key Competitor Is Complexity
There is real hope that many governments are working to overcome the worst instincts of large political organizations.
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How to Navigate Federal Cloud Migrations Successfully
Significant foresight and planning are required for any cloud transition, but more so within government agencies.
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OMB Pushes Government Agencies to Improve Customer Experience
Office of Management and Budget's latest update offers more specifics in what it expects government agencies to do in the area of CX.
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Dallas Tech Leader on Blockchain, AI and the CIO's Evolving Role
Welcome to the final article in our series on government tech leaders, where we ask how they get digital transformation done and make their cities smarter.
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Kansas City's Chief Innovation Officer on Smart Cities and Digital Transformation
Our first in a series focusing on government tech leaders and how they serve their constituents, get digital transformation done and make their cities smarter.
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Looking to the Future of Information at InfoGovCon
This year's InfoGovCon turned the focus away from maintaining compliant systems and towards helping those who consume information.
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Crazies at the Social Media Barricades: Unintended Consequences and Next Steps
If there ever was an area in which we are experiencing the law of unintended consequences, it’s in the social media arena.
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When Organizational Strategy Ruins Customer Experience
A focus on maximizing sales and profits often results in a culture that sees the customer as prey.
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Digital Is Making Government Redundant
Government, like all organizations, claims to exist to serve citizens but in reality is usually more interested in serving itself. Digital is increasingly exposing government incompetence and how remote from the real life of people so many in government are (particularly at a senior level).
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