Articles
Tag: government
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OMB Pushes Government Agencies to Improve Customer Experience
Office of Management and Budget's latest update offers more specifics in what it expects government agencies to do in the area of CX.
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Dallas Tech Leader on Blockchain, AI and the CIO's Evolving Role
Welcome to the final article in our series on government tech leaders, where we ask how they get digital transformation done and make their cities smarter.
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Kansas City's Chief Innovation Officer on Smart Cities and Digital Transformation
Our first in a series focusing on government tech leaders and how they serve their constituents, get digital transformation done and make their cities smarter.
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Looking to the Future of Information at InfoGovCon
This year's InfoGovCon turned the focus away from maintaining compliant systems and towards helping those who consume information.
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Crazies at the Social Media Barricades: Unintended Consequences and Next Steps
If there ever was an area in which we are experiencing the law of unintended consequences, it’s in the social media arena.
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When Organizational Strategy Ruins Customer Experience
A focus on maximizing sales and profits often results in a culture that sees the customer as prey.
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Digital Is Making Government Redundant
Government, like all organizations, claims to exist to serve citizens but in reality is usually more interested in serving itself. Digital is increasingly exposing government incompetence and how remote from the real life of people so many in government are (particularly at a senior level).
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Investing in Civic Technology for the 'Common Good'
Since it opened its doors in New York City's Silicon Alley in 2015, Civic Hall has fostered collaboration between "social entrepreneurs, change-makers, government employees, hackers, academics, journalists and artists" who share a common mission: to use technology for the common good.
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Digital Government Succeeds by Being Useful
Around the world, trust in government is collapsing. Trust in all institutions, the establishment, the elite, is in a prolonged and probably irrevocable decline. In the long term, that’s very healthy. In the short term, dictators and strongmen will try and fill the void.
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Can Agile Processes and DevOps Fuel Your Digital Transformation?
The US federal government has painted a horrible picture of digital transformation — one marred by multi-year project timelines, overspending and the Healthcare.gov website failures. But now the feds are using practices like agile development and DevOps to change history and fuel the migration of digital services to the cloud.
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US Defense Secretary: Backdoor Surveillance is ‘Unrealistic’ #RSAC
Only nine months before his job will very likely come to an end, the man overseeing much of the nation’s intelligence admits you can’t achieve intelligence in secret.
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Why Google's European Charm Offensive Will Work
Google and Paris are far from a perfect couple. This became abundantly clear last night following an appearance by the CEO of Google, Sundar Pichai, at one of France's top universities. Pichai, however, was there to charm businesses and news organizations, not governments.
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UK Wants to Lead Worldwide IoT Efforts
The British government plans to pump more than $13 million into the creation of a new interdisciplinary Research Hub in an effort to make the UK the world leader in the development of the Internet of Things (IoT).
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Good Government Makes Things Simple and Transparent
When government is working it makes things simple. Good government takes as little money and time from people as possible while maximizing the quality of the services it delivers. Government and politicians are facing a crisis of trust and legitimacy.
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