Articles
The US government has updated its customer experience guidance for federal agencies. But how can they actually get CX right?
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We explore how a potential ban on the Tik Tok platform by the US government could affect the larger marketing ecosystem.
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Catching up with an Indiana state government branch to learn how it pivoted its web and digital properties in light of the COVID-19 crisis.
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There is real hope that many governments are working to overcome the worst instincts of large political organizations.
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Significant foresight and planning are required for any cloud transition, but more so within government agencies.
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Office of Management and Budget's latest update offers more specifics in what it expects government agencies to do in the area of CX.
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Welcome to the final article in our series on government tech leaders, where we ask how they get digital transformation done and make their cities smarter.
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Our first in a series focusing on government tech leaders and how they serve their constituents, get digital transformation done and make their cities smarter.
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This year's InfoGovCon turned the focus away from maintaining compliant systems and towards helping those who consume information.
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If there ever was an area in which we are experiencing the law of unintended consequences, it’s in the social media arena.
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A focus on maximizing sales and profits often results in a culture that sees the customer as prey.
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Government, like all organizations, claims to exist to serve citizens but in reality is usually more interested in serving itself.
Digital is increasingly exposing government incompetence and how remote from the real life of people so many in government are (particularly at a senior level).
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Since it opened its doors in New York City's Silicon Alley in 2015, Civic Hall has fostered collaboration between "social entrepreneurs, change-makers, government employees, hackers, academics, journalists and artists" who share a common mission: to use technology for the common good.
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Around the world, trust in government is collapsing. Trust in all institutions, the establishment, the elite, is in a prolonged and probably irrevocable decline.
In the long term, that’s very healthy. In the short term, dictators and strongmen will try and fill the void.
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