We had an opportunity to talk with Steven d'Alencon, Chief Marketing Officer of CaseCentral about the release and the future of eDiscovery.
eDiscovery Heads for the Clouds
Perhaps the most innovative feature included in the release is its ability to perform cloud computing, which supports virtual teams involved in the review process. The eDiscovery process often overlaps many in-house and out-of-office departments; reviews can now take place across multiple states, time zones and around the world.
Cloud computing delivers these benefits with centralized data management and enterprise-class security, ultimately reducing the risksby corporations when they transmit proprietary and confidential data outside the firewall to multiple law firms and service providers.
Mr. d'Alencon also explained that the move to cloud computing is not only innovative - in that it's the first eDiscovery company that features it - but that it is cost-effective as well. As the economy worsens, eDiscovery is becoming more important. So much so that it finds itself being discussed at board meetings, so that appropriate funds can be budgeted.
Once considered a novelty, eDiscovery has now become "more mainstream in forward-thinking companies", yet also subject to budgetary concerns, as companies make an effort to cut corners any way they can.
Yet, what really drives the features of the new release is CaseCentral's commitment to lowering risk, as is evident by the other components of version 4.
First Pass and Enhanced Process Analytics
An integrated review platform, also referred to as First Pass Review, allows a data set to be "bulk coded and tagged". Using cluster technology, massive amounts of data can be reviewed and coded in bulk, so attorneys don't spend a lot of time going through materials that may or may not relate to the legal matters at hand.
Now they can automate the process of first pass so that the documents that have been tagged for appropriate content and context can be reviewed. The integrated platform "uses technology to improve the ability to get through a case" says d'Alencon who considers the process just one of the ways in which CaseCentral improves the efficiency of search and discovery within a single platform.
Once the subset is defined, four corners review is performed document-to-document within the same application, eliminating the need to transport the data to a second system for further review and eventual production. Once documents have been designated, reviewers can again take advantage of near-duplication, advanced email threading and faceted classification to speed review and ensure consistent document handling – even comparing related-document tags dynamically to identify documents that may be produced in one version and withheld in another.
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Afterwards, enhanced process analytics can measure the status of the review process in real time, lending the "insight and oversight" needed to help companies budget effectively, as well as to better understand the effectiveness of the process (as well as the process itself).
It provides a benchmark, so that each time the platform is used it can be compared to previous reviews so that companies can best optimize and customize. It also can be a useful tool for measuring the output/input of firms hired for the review, while firms themselves can use it to help streamline their efforts and promote marketability.
Now that data has been reviewed and analyzed, CaseCentral looks to improve performance. The new release features new functionality, aimed at refining collaboration and production. Among those new features included are:
- Grid view – Reviewers can intuitively display documents in an easy grid view, simplifying common tasks and providing powerful filtering and sort capabilities.
- Bubble preview – Users have an instant preview of document content without having to open or review the entire document.
- Advanced spreadsheet support – Optimizes support for users needing to review complicated financial documents.
- TIFF on demand – Users may dynamically create TIFF images of native files.Simplifies redaction and production-preparation by putting functionality in user hands.
- Concept search and Visualization Clusters – Expand on keyword searches by finding related concepts. Feature is fully integrated with keyword, Boolean, stemming, synonym, proximity and all other search features to powerfully simplify use and empower analysis and first pass review. The concept searching interface, aided with Concept Visualization Clusters, ensures that your search results in increased coverage, minimizing risk.
- Processing - Review can begin the day the data is received.Processing exceeds multiple Terabytes per month for clients and includes culling, index and search, de-duplication and near duplication.
- Application - Critical document navigation tasks have sped up by 75-100%, enabling reviewers to more efficiently review and code assigned documents.
- Production – Industry-leading capacity to produce 500K documents a day, per client.
- Unicode / Language support – Support for Unicode and double byte character document review.
The eDiscovery Outlook
Mr. d'Alencon is confident that eDiscovery is making strides despite the economic downturn. In fact, employing the eDiscovery process is bound to make companies more resilient to economic hardships (perhaps even more compliant), as they become better prepared to tackle legal issues.
Using eDiscovery saves companies money as they are able to show their work and effectively manage and control behavior that, gone unchecked, might have lead to risky, if not illegal actions.
More importantly, Mr. d'Alencon believes that eDiscovery makes companies "intelligent and fastidious," which as a result, decreases their risk of litigation, while reducing their costs, making them more marketable and favorable to the consumer.