Feature
Before taking a quick look at them, worth noting as an overriding trend and identified by Janelle Hill, research vice president at Gartner, is that business process management will be extended to include the management of unstructured work and data.
New BPM technologies will enable the management of unstructured and dynamic processes to deliver greater knowledge worker productivity and competitive advantage,” she said.
Contained in Gartner’s report Predicts 2010: Business Process Management Will Expand Beyond Traditional Boundaries, they go as follows:
1.Technology Convergence
Business process management technologies will become more agile as maturing technologies like discovery software, social softwareand mobile applications come together in BPM suites,making them easier to use andmore relevant for the end user.
In this respect Gartner is recommending that end users look for new vendors to fill in the holes in their BPMs that will, between this year and 2014, develop into systems that can self-adjust based on user preferences, consumer demand and predictive capabilities.
2.Deployment of Dynamic BPM
Companies will be forced to adopt more dynamic BPM technologies as they attempt to reduce the amount of time it takes to update and upgrade BPMs according to market demand.
This will enable companies to respond quicker and more efficiently to changes in very volatile market places, but must be accompanied by changes in not just the processes that are implemented, but also changes to the software that govern those processes.
Change, however, on both levels will be coordinated. If not, the report says, chaos across the whole organization will follow.
3.Composition vs Code Writing
As businesses want their processes to be much more adaptable to changing market conditions, the technology and infrastructure has to change to support this.
The results is that in the coming four years companies will focus more on the software that they have already and on placing individual components into a composition, rather than on writing new code, or developing new software.
This will provide a realistic alternative to the usual implementation choice of “build or buy” and will threaten the relevance of packaged applications providers.
Well thought out composition design will become more important than composition deployment as a factor in successful process-based SOA compositions and organization-specific compositions will become more frequent.
Learning Opportunities
Webinar
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
Jun
21
Retail Reinvented: A Masterclass in Creating Digital Experiences That Click
Hear how online retailers architect their digital experience infrastructure for peak traffic and demand
Webinar
Jun
21
The Feedback Loop: Accelerating Personalization for Exemplary Customer Experiences
Are you ready to harness the power of feedback in your personalization strategy?
Webinar
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
The result, Gartner says, is that companies will have to think about projects in new ways with a greater focus on collaboration between business and technical roles.
4.More Multi-Enterprise Integration
By 2014, business process networks (BPNs) are forecast to underpin 35% of new multi-enterprise integration projects.
While companies will continue to use traditional horizontal-integration solutionsfor business-to-business integration, particularly for those process that are not available out-of-the box,they will also start looking for prebundled solutions for multi-enterprise integration projects.
These will include solutions like business process networks (BPNs) which will have prebuilt translation packages, or business activity monitoring components.
5. Graphic Modeling Growth
Over the next four years, the number of companies and knowledge workers in Global 2000 enterprises that are using graphic modeling will rise from 6% in 2009, to 40% in 2014.
Comprehensive graphical rather than textual process models that capture and represent organisational knowledge will become the common ground of business and IT roles.
Process models ensure better company performance by providing a more complete picture of company position by better interpreting information, and by applying analytics for identifying new business patterns.
Business Process Management Summit 2010
If you are still hungry for more after reading this report, Gartner is holding two BPM summits in March on either side of the Atlantic.The first will be in London between March 1-2, and the second in Las Vegas March 22–24. If you’re interested you’ll need to get in contact with Gartner.
