What do you consider your most significant career accomplishment to date?
Writing the first (and so far only!) business-focused book on enterprise search.
How do you define success?
Helping people to discover skills, motivation and ambition that they did not realize they had.
What motivates you?
Recognizing that there is still so much I need to learn about what I practice
What is the first interaction with technology that you remember and what did you think at the time?
Learning Opportunities
Webinar
Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?
Webinar
Mar
29
Is Your Microsoft 365 Data Recoverable? How to Survive the IT Hotseat When Data is Lost
See why MIcrosoft recommends third party backup
Webinar
Mar
30
An Optimized Customer Contact Strategy Combines Transparency and Intelligence: The State of Outbound Communications
Learn from the Neustar-commissioned Forrester Consulting study on challenges and solutions for contact centers
Webinar
Apr
13
Accelerating Content Velocity Across the Digital Supply Chain
Learn to integrate DAM with upstream tools to improve workflow efficiency.
Conference
May
10
CMSWire CONNECT Customer Experience Conference - Austin 2023
Don't miss the top customer experience and digital experience conference of the year — live in Austin, Texas May 10-12.
Conference
May
10
Reworked CONNECT Employee Experience & Digital Workplace Conference Austin 2023
North America's best employee experience and digital workplace conference of the year — live in Austin May 10-12, 2023.
Using Lockheed Dialog, the first online real time computer search service, in 1974.It was, to an information scientist, as transformational as quantum theory was to physics. Every assumption about the future had to change.
Fill in the blanks:
If I didn't do my current work: I would be a cathedral organist
When I'm not working: I’m reading and learning
The highest compliment someone could give me is: “It was a pleasure to work with you – you’ve made a real difference.”