Feature
Research Report
The 2026 State of CX Outsourcing
Another week in Information Management has flown by. With the help of a handful of ever-so-gracious experts, we present advice on everything from responding to business uncertainties to creating content strategy without user testing:
- Content Management Agility for Organizational Sustainability thru GRC. An agile organization is one that is proficient at change. It makes vibrant, evolutionary use of its assets —including information. But it is also careful that its information does not become a liability by establishing GRC (governance, risk and compliance) restraints. This controlled-yet-flexible climate within the framework of GRC is a major factor in maintaining organizational sustainability.
- Social BPM - Responding to Business Uncertainties. If reining in Business Processes Management (BPM) was all the rage in the eighties, then leveraging the power of emergent processes seems to be the focus and challenge of today’s businesses. To illustrate the case for Social BPM, let us take you through the realistic case study of a retailer who was under pressure to take swift, corrective action.
- How To: Create a Content Strategy Without User Testing. You might not have time or budget for full user testing. Here are three practical ways to get the info you need, quickly and on the cheap.
- Three Ways Mobile ECM Keeps An Information Management Strategy Agile. The information worker of 2010 and beyond is desk-bound no more. Mobile is what we are, and agile is our goal in this fast-moving and competitive world of work. We perform our duties from meeting rooms, guest cubicles, team workstations, home offices, leased co-working spaces or on planes, trains and automobiles (where hands-free legislation permits, of course…). And as information workers, we need to be able to create, edit, consume and re-use content from inside and outside our formal corporate systems wherever and whenever the need to work presents itself.
- 3 Ways Document Collaboration is Becoming More Social. We’ve all likely experienced the impact of social collaboration tools like LinkedIn and Facebook in our personal lives, but, chances are, few of us have seen the same kind of impact from collaboration tools in our work lives. Despite the fact that at home we can easily upload content a single time and then share via links, create discussion threads around content, and browse relevant content and conversations along a range of convenient facets, at work most of us are still using the clunky trinity of shared drives, hard drives and email to create, find and share documents.
- The Paradox: Digital World, More Paper?. Some organizations have employed various document capture strategies in an effort to manage the continued growth of paper — from basic scanning to advanced capture solutions — but paper still remains a considerable liability. When you look across the lifecycle of a paper document, they consume unnecessary time, it drives up operational costs, and it creates issues for compliance and regulatory obligations.
But that’s changing, and fast. In the not too distant future (18 – 24 months), we’ll be seeing three key shifts in how we collaborate on documents in the enterprise.