This week Deb Lavoy struck a chord with her article which said social is not about technology or about corporate culture. Jacob Morgan sparked discussion when he wrote that there's no such thing as a social business. Both perspectives (and the related comments) are thought provoking and, if you missed them, worth a quick weekend read.
We need to remember that for the everyday worker, the organization, the customer, times have changed -- social is a big part of that change.
Learning Opportunities
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
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Jul
26
Unlocking the Power of AI in the Contact Center
Learn how some of the world's most beloved brands are setting the bar for employee engagement.
Conference
Aug
3
Digital Workplace Experience - Q3 2022
Resilience & Agility in Disruptive Times
Conference
Aug
17
Digital Experience Summit - Q3 2022
How Great Organizations Empower Customer Experience Teams
Conference
Oct
12
Digital Workplace Experience - Q4 2022
Succeeding in the Era of the Intelligent Workplace
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
Let's look at the strategies and technologies that help make us more social creatures. Here's a good start:
- What's the Difference? Community Manager vs. Social Media Manager
- Social Media Marketing 101: Who Are You? What Do You Do?
- Making Money Off Social Media: Nothing Else Matters #socbiz
- Why Content Management is Not Social Business
Most Popular
- Microsoft, IBM, Jive Lead Gartner's Social Software in the Workplace Quadran
- Social Business: 6 Must-Have Apps for the Enterprise App Store
- Social Business Doesn't Mean What You Think It Does, Neither Does E2.0
- 50 Ways to a Better Intranet
- Gartner's Companies to Watch in Social Software for the Workplace Include Telligent, Salesforce.com, Drupal
Featured Webinar:
| How-to: Open Source Web Experience Management (WEM) with the Alfresco CMS Join us on September 13th to learn how Rivet Logic has built an open source Web Experience Management solution on top of the Alfresco CMS platform. > Click here to learn more |
Editor's Picks
- What's the Difference? Community Manager vs. Social Media Manager
- Networking for Success: 4 Case Studies on Social Business
- WEM: How a Web CMS Can Help You Deliver Qualified Leads
- Percussion CM1: Web CMS as a Product, Not a Framework
- The Art of SharePoint Success: 10 Reasons Why SharePoint Projects Fail
Around the Web
- Tracking the KPIs of Social Media
- CIO: from information to innovation (infographic)
- Taking a Proactive Approach to Social Media Complaints
- 67 questions usability testing can answer
- The Customer Is Always Wrong
Featured Events (all events | post your event)
- Sep 13 -- (Webinar) How to Create and Manage Rich Customer Experiences
- Sep 26 -- Telligent's The Big Social Conference in Dallas, Tx
- Oct 2 -- Oracle OpenWorld in San Francisco, CA
- Oct 3 -- Microsoft SharePoint Conference in Anaheim, CA
- Nov 8 -- Sentiment Analysis Symposium in San Francisco
Featured Jobs (all jobs | post your job)
- Content Manager at Capitalone
- Editor/Content Manager at Thomson Reuters-Boston
- Director, Product Marketing at New Relic
- Front End Web Developer at Acquinity Interactive
- Enterprise Content Management - Senior Manager at Deloitte Consulting LLP
