Latest Call Centers Articles(Page 29)

Citrix Introduces GoToAssist, Cloud-Based Service Desk

Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution

UserVoice CEO Richard White: Users Expect 'Luxury' Customer Experience #UserConf

KANA's Lagan Express Customer Service Platform Aimed at Public Sector Organizations

Small Businesses Prefer Local Vendors

Moxie Software Adds VirtuOz Virtual Agents to Chat Spaces

Survey Says More Companies Hide from Social Media for Customer Support

5 Ways to Integrate Social Media into Your Contact Center

Salesforce Communities Released for Private, Social Connections with Customers and Partners

Next Generation CRM: Combining Power of Live Chat with Online Communities

Freshdesk Releases HTML5 Mobile Site for Customer Support

6 Tips for Managing the Modern Customer Support Organization

Kana Software Goes All In on Customer Service with Ciboodle Acquisition

Forrester Wave: Oracle Siebel, Salesforce, SAP Leaders in CRM Suite Customer Service Solutions

KANA Unveils Next-Gen Web Customer Service

Salesforce Owned Desk.com Goes Multilingual for Global Customer Support

Moxie Software Enhances Spaces Products for Regulated Industries

This Week: IBM Targets Web Experience Management + Mobile Customer Service

Microsoft Rebrands Small & Medium Business Advertising to Bing

The Disconnect Between Real and Perceived Customer Service

SundaySky Introduces the Next Generation of Online Video

Social Media Marketers Search for Answers to Age-Old Questions

Vivisimo Makes Customer Service 'High-Touch' Opportunity

Getting Your Employee to Care About Customer Experience

Great Service Design Benefits Customers, Companies

Nimble 2.0 CRM Introduces Cleaner Interface, Integrated Social Media Profiles

The 3 Stages of Customer Experience