Latest Customer Data Platforms Articles(Page 92)

Humanizing Automation in CX: A Delicate But Essential Balance

Personalization Efforts Falling Flat? Look to Your Customer Journeys

What it Takes to Deliver Data-Driven Customer Service

Is Your Marketing ‘Thoughtfully Inclusive’ of African Americans?

CX Guide: The Tools You Need to Create an Exceptional Customer Experience

Why Data-Driven Discovery Helps Improve Customer Experience

What Marketers Need to Know About Google Analytics 4

6 Key Takeaways From DX Summit 2020

The Unique Challenge of Building Customer Loyalty in an Online Only World

Act-On Integrates With Zoom, Amperity Partners With Zendesk and More DX News

5 Customer Success Lessons Electric Utilities Should Adopt from High-Tech

How to Sell Customers on the Benefits of AI-Powered Customer Support

Podcast Ad Personalization: Is It Going Too Far?

Avoiding the High Costs of Shopping Cart Abandonment

Wielding the Power of AI Wisely With Your Customer Data

The New Normal: It’s All About the Experience

Which KPIs Are Right to Measure Your Customer Experience?

Google Updates Google Analytics, SAP Launches CDP and More CX News

Dave Bukovinsky: Don't Let Silos Get in the Way of Customer Experience Evolution

Twilio's $3.2 Billion Grab of Segment: What's Behind the Largest CDP Acquisition?

Now Is the Time for B2B Marketers to Lead Customer Experience

What Snowflake's IPO Signals for Cloud Customer Data Management

7 Marketing and Customer Experience Tips for a Different Holiday Season

How Edge Computing Will Change Marketing and Personalization in 2021 and Beyond

Fuel Your VoC Program With These 8 Tips

Genpact Acquires Something Digital, Uberflip Unveils Demand Solution and More CX News

How a CDP Will Help Tame the Customer Experience and Marketing Beasts