Headless CMS gets a lot of hype, but not always a clear explanation. This guide walks through the concept in simple terms and shows how next-generation content platforms structure and organize content so teams can publish across channels, brands and regions without extra lift.
Channel
Modern Customer Service
CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory environments, new technology capabilities and the seismic shifts that artificial intelligence for customer service is ushering into the world.