Customers aren’t shy about what they want—shorter waits, fewer repeats and service they can trust. Yet many brands still overestimate their performance. The Five9 2025 Business Leaders CX Report uncovers where expectations and perceptions diverge, and how AI, automation and empowered agents can close the gap.
Channel
Modern Customer Service
CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory environments, new technology capabilities and the seismic shifts that artificial intelligence for customer service is ushering into the world.