Latest Customer Service(Page 115)

Assembly, Activation and the Many Flavors of Customer Data Platforms

Use Data to Enhance Employee Engagement and Improve Customer Experience

6 Key Steps to Digital Marketing Investment Success

Salesforce, Adobe, Oracle Make CDP Waves, Acquia Updates Lift, More News

The Customer Journey Is Over

What Is a Continuous Integration/Continuous Delivery (CI/CD) Pipeline?

Why You Should Care About the Customer Effort Score

Net Promoter Score Metrics Are Not Enough

It’s a Bird … It’s a Plane … It’s the Anti-Manager!

Salesforce Acquires Tableau, AWS Debuts Personalization Tech, More News

Scale, Automation and Personalization: The Balancing Act for Today’s Brands

When It's Time to Fire a Customer

Why It’s Time for Companies to Be Loyal to Their Customers

5 Ways to Recession-Proof Your Business With Customer Experience

6 Tips for a Successful Digital Workplace Roadmap

Applying Agile Practices to Business is Harder Than It Looks

Content Is Service, Service Is Content

The Data-Driven Organization Is an Endangered Species

LogMeIn Updates Bold360 Suite, Medallia Updates Experience Cloud, More News

Data-Driven Decisions Need Context

What You Need to Know About Customer Journey Orchestration Software

Salesforce Introduces Blockchain for CRM, LinkedIn Acquires Drawbridge, More News

The 3 Pieces of Customer Experience Transformation: Technical Change

Customer Experience Complexity Calls For a New Breed of Measurement

The 3 Pieces of Customer Experience Transformation: Operational Change

Too Many Managers

The 3 Pieces of Customer Experience Transformation: Cultural Change