Latest Customer Service(Page 124)

Model, Measure, Validate and Optimize Your Way to Customer Journey Success

8 Changes Chatbots Will Bring to the Workplace

How Thick Data Helps You Build Emotional Connections With Customers

Agility, Cupcakes and the Rise of the Customer as Designer

Customer Journey Mapping: Navigating a Course to Better Customer Relations

ICYMI: Avoid These Scary UI Mistakes, Renew Your Focus on Employees, More

Why Machine Translation Matters in the Modern Era

Steps You Can Take to Create a Winning Culture

5 User Interface Mistakes That Drive Customers Away

Customer Feedback Drives the Agile Organization

How to Build a Company Worthy of the Next Generation

Adobe Acquires Magento for $1.68B, HubSpot Integrates with Slack and Other CX News

Why a Great Company Story Begins With Technology

The Customer Journey Begins – and Sometimes Ends – With Your Employees

Google Duplex’s Conversational AI Shows a Path to Better Customer Service

6 Customer Experience Conferences to Get On Your Radar

Principles of Humility

Why Business Agility Is the Key to Long-Term, Strategic Success

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

2 Characteristics of Effective Leaders: Authenticity and Integrity

Don't Base Your Brand Community on Hope: Research Matters

How Good Employee Practices Feed Into Great Customer Experiences

Customers Still in the Driver’s Seat, Mobilegeddon or Not

Humility: Developing an Old Skill for a New Age

ThoughtSpot Lands $145M in Funding, HubSpot Debuts Service Hub, More News

Employees Can Make or Break Your Customer Experiences

What it Takes to Create Exceptional Employee Experiences