Latest Customer Service(Page 132)

Comcast (Yes, That Comcast) Knows a Thing or Two About Customer Experience

Engage Your Audience With the Element of Surprise

When Machine Learning Benefits Employees and Customers Alike

5 Steps to a Strong CX Metrics Program

Why Government Must Care About Customer Experience

How to Encourage a Growth Mindset in Your Company

Can You Hear Me Now? Feedback Loops Put Customer Feelings to Work

Want to Hear the Voice of Customers? Listen to Your Employees

Voice of the Customer Decoded: 4 Tips to Make the Most of Feedback

Transparency: A New Ingredient in Customer Experience

4 Questions You're Not Asking of Your Customer Experience

Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

Are Your Customer Metrics Making an Impact?

WhatsApp Readies for Business

Your Single Customer View Isn’t as Good as It Could Be

Intelligent Virtual Assistants: Improving, But Still Not AI

Addressing Gender Bias in the Workplace: A New Approach

Is Your Voice of the Customer Program All Talk and No Action?

Will Jive Customers Win With Lithium Takeover?

Forget Sales Quotas: Obsess About Your Customer Experiences

Signs Your Digital Strategy Is Broken (and How to Fix It)

Your Digital Transformation Won't Succeed Without Cultural Change

Who Are the 50 Fastest Growing American Software Companies?

How 3 Companies Benefited by Changing Performance Management

We Need Genuine Customer Experience Metrics

How to Make the Most of Your Contact Center Data

Is Humility the Secret to Business Success Today?